Average Handle Time and Customer Satisfaction

Generate interactive troubleshooting guides help with lowering average handle times.
Generate interactive troubleshooting guides help with lowering average handle times.

Average handle time is a unique way to attack the problem of customer satisfaction. Customer satisfaction or CSAT is the corner store of effective customer service. Average handle-time is defined as the amount of time it takes for a customer service agent to handle a complaint and resolve the problem. Sometimes, this occurs routinely. There are plenty of moments where this is a drawn out and arduous troubleshoot. A decision guide equipped with DNA or decision network architecture can be expeditious. A Yonyx AGI customer service platform can serve as a great preliminary form of assessment for both parties involved.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

When the problem is defined, the solution is easier to acquire. As a result, average handle time lowers and customer service scores fly through the ceiling. Interactive customer service manuals are a great tool to educate customers with a variety of administrative features, making sure the information is up to date and official. Businesses everywhere can use AGI technology, allowing AHT to decrease while CSAT scores soar. In fact, the technology is never more effective, as it currently is released in version 4.8. This allows for over two hundred major and minor products deployed.

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Develop interactive decision trees for troubleshooting, cold calling scripts, medical appointments, or process automation. Enhance sales performance and customer retention across your call centers. Lower costs with customer self-service.

Interactive Decision Tree