Both multimedia flowcharts and visual flowcharts are juggernauts of customer service. However, there are some distinctions between the two. While there are many differences between a multimedia flowchart and visual flowchart, both deliver.
Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent
Multimedia flow charts and visual flowcharts feature robust content that is not redundant but specific with the most important information.
- Visual Flowcharts – Only appear to the eyes, and do not expand beyond this. Visual flow charts have emerged in a variety of forms: Graphs, diagrams, handouts and decision trees, to name a few. Visual charts require more deductive and logic skills than multimedia flow charts. For those who learn visually, they may struggle with these diagrams.
- Multimedia Flowcharts – A more diverse form of AGI and the best software handbook, by far. Multimedia flow charts can be transmitted to a plethora of files and can be burned to digital video, CD, mp3 or placed on thumb drives. By far, multimedia flow charts are more stimulating to the senses, incorporating visual, audio and interactive menus that engage audiences effectively.
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