There are only few call center companies that know how to take advantage of new and innovative technologies. In the digital era, things like an interactive computer manual should not come as a surprise especially in the call center industry.
An interactive computer manual serves as call center agent’s guide in addition to the implemented call scripts when dealing with customer complaints or issues. When customers call, they expect to talk to a real person not someone who sounds like computer bot secondary to the script he/she is using.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.
With the interactive computer manual, the call center agent can sound and act natural despite the existence of a call script. You need to understand that in some regions it is legally required for a customer support company to have a script as guidance in resolving customer issues or concerns.
It improves customer support in many ways including –
- Significant reduction of Average Handle Time (AHT)
- Improving consistency of call center agents
- Enhances productivity of call center agents
You can get all of these benefits and more if you implement the interactive software in your company. You can never go wrong if you choose the software developed by Yonyx. You will reap long-term benefits that will ultimately lead to your success.
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