Automated Support Thrives In Trades

by | May 18, 2014 | Automate Support, CRM, Customer Self Service, Knowledgebase

Virtual self-service manuals are the paragon of automated support.

Virtual self-service manuals are the paragon of automated support.

Automated support thrives in service trade industries such as plumbing and electronics. A self-service style step-by-step flow through equipped with both DNA and API technology, makes that annoying repair, a cinch. This form of automated support is the epitome of efficiency. Here’s how:

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
  • Electronics  – From computers to alarm systems, every form of technology often has a kink. Sometimes, the solution can be simple. Sometimes, the resolution can be complicated. An interactive scustomer service experience from Yonyx can walk any customer through the troubleshoot, helping to determine the root cause.
  •  Plumbing – For the do-it-yourselfers out there, automated support can be an excellent way to avoid calling a specialist and save a boat load of money. A help-desk integrated computer manual with browser support and comprehesive API makes any repair a breeze for the do-it-yourself plumber. Comprehensive API thoroughly searches knowledge base systems integrating with CRM and Help-Desks. For the ambitious this can be an exceptional tool that makes any routine repair, that much easier. Install hoses, remove sinks, even place in a toilet with these stimulating interactive guides.

 

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