Writing a knowledge base article is something challenging. This is made so by the many expectations you are required to balance. For many writers being concise, factual and engaging to their audience is something that eludes them. This will no longer be the case if you put these factors into consideration.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
Choose a good title
The knowledge base articles’ title is what everyone who wants to read it will first look at. Therefore make it captivating and precise. It should also be able to answer the questions the reader is looking for in order to attract him to it.
Have a good introduction
The introduction part is what you should put more effort in order to come out clear. Let it be like the summary of the entire article by offering insightful knowledge of what the article is all about. This will make readers know they are just on the right page.
Organize your article
You should never fail to understand the main reason for your article. Organize your information in a manner that will serve the purpose of the article. The reader should be able to understand it without having to struggle through the information.
Having a good knowledge base article can not only help you improve your customer satisfactions scores, but can also improve their experience. We have a wide range of knowledge base article styles and guides to better offer self service on your website.
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