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The Good, The Bad and The Ugly: Poor Customer Service (Part 2)
The good, the bad and the ugly. What are some of the ugliest ways to deliver customer service? Well there is always the benchmark of what to do: be knowledgeable, be courteous and never keep the customer waiting. Here are two more behaviors that do not comply with this concept and as a result procure…
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The Good, Bad and the Ugly: Poor Methods of Customer Service (Part I)
What makes good customer service? The answers will vary. Everything from courteous representatives to speedy response are traditional replies to the age old question. What makes bad customer service? That is more cut and dry. Incompetence is one of the worst habits that need to be broken if you wish to build a reputation as…
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How Visual Flowcharts Enhance Customer Service Experience
Visual flowcharts can be a great tool to use as a form of customer self-service. However, flowcharts are transcendent. They provide results that translate for both customers and business, near and far. Here’s how: Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Makes Clientele…
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How To Raise Your Company’s CSAT Scores
Raising the bar is what every business strives for. It begins with superior customer service. A high CSAT score is a great measurement of the quality of customer service that any company provides. The best businesses raise this score as they strive to raise the bar. Here is two ways to raise the vaunted CSAT…
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How High CSAT Scores Can Escalate Your Business
High first call resolutions and high customer satisfaction or CSAT scores go hand in hand like peanut butter and jelly. It is no wonder that high CSAT scores give customers a positive insight and outlook in to entering a business venture with your business. CSAT scores can make or break competing organizations. It’s rudimentary, would…
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The Virtual Flowchart Scientific Method
The virtual flowchart can be the most resourceful and efficient method of troubleshooting. These processes provide a framework for any proprietor to identify the problem and find a fitting solution. The virtual flowchart follows its own scientific method, a textbook annotation and adaptation of the Socratic Method. Here is how the Virtual Flowchart Scientific Method…
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How A Virtual Self-Service Manual Can Be A Great Asset
Virtual self-help service manuals are the new trend storming the information superhighway. These electronic inventions have been a wonderful resource for companies that find themselves flooded with numerous complaints and conflicts in need of resolution. The virtual self-help service manual can reduce long waits and create a thorough and articulate database of information, to…
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Industries Where High CSAT Scores Could Be Earth-Shaking (Part 2)
There are many restaurants and eateries world-wide. All food and service industries strive to provide exceptional customer service. For elegant establishments and family-owned cuisine eateries, this is a way of survival: Providing delicious meals at an affordable price with superior accommodations. The fast food industry has emerged as an agglomeration. Titans such as McDonalds, Burger…
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CSAT Scores vs. High FCR – Which Do You Prioritize?
Numerous articles examine the importance of both CSAT (customer satisfaction) scores and high FCR (First-Call Resolution). There are various strategies that will aid businesses in achieving both. However, many times businesses and corporations find themselves at a crossroads. Sometimes, one of these has to be a priority, a primary objective. The other facet has to…
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Industries Where High CSAT Scores Could Be Earth-Shaking (Part 1)
There are several industries where a high CSAT score is not mandatory, and as a result the field and its workers as a whole have suffered. Customer service is a luxurious commodity but a not a necessary tenant to many businesses and employees in certain fields. One of these fields is the livery service. While…
