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Benefits Of Supplying A Software Installation Bible For Your Customers
The installation of computer software can be a nightmare, especially for those who have poor backgrounds in IT, telecoms, etc. Merely having an ordinary FAQ on your website is not enough to make your customer experience optimal. Computer software companies must rise to the occasion by supplying more than a handful of FAQs to their…
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Interactive Installation Guide | Customers Easily Use Your Product
A customer purchases your product and excitedly returns home to try it out on the computer. The only problem is that the customer makes a mistake during the installation process or has a compatibility issue that prevents them from diving into your product. To allow customers to use your product at all, much less to…
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Software User Manuals Are The High Ground For Revenue Improvement
Software is big business today. This is evidenced by the large number of software based start ups in Silicon Valley and other areas around the world. Yet, customer needs remain as the most important problem, or success determinant factor, depending on how businesses respond. Here are some of the reasons why software user manuals will…
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Teamwork Makes a Decision Tree Driven Computer Troubleshooting Guide
While it’s important to focus on how you will publish and distribute your decision tree driven computer troubleshooting guide, it’s also important to think through how your company will actually create it. Read on to discover how Yonyx enables the teamwork required to create such robust customer support tools. Yonyx enables organizations to create decision…
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Pointing KB Articles to Your Helpdesk Integrated Installation FAQ
A helpdesk integrated installation FAQ is only as strong as the information and mechanisms supporting it. To provide enough installation support resources for your customers, point to KB articles already published directly in the FAQ. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. How to Choose…
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Control Access to Your Decision Tree Driven IT Troubleshooting Guide
In most cases, IT companies create a decision tree driven IT troubleshooting guide for the widespread, uninhibited use of their customers to improve customer service. However, there may be specific aspects of the troubleshooting guide that require controlled access. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer…
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Browser Support | Publishing a Helpdesk Integrated Software User Guide
It would be a waste of your time and efforts if in the end customers are unable to use your helpdesk integrated software guide because it isn’t compatible with their browser. It’s extremely important that the helpdesk integrated software user guide works no matter how the customer connects with the information. Yonyx enables organizations to…
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Implementing Interactive IT Manual for Better Customer Support
Anyone can offer customer support but not everyone can be better at it. If you want to be better, you have to step up to higher grounds and implement an interactive IT manual. The manual will serve as a co-pilot for your support staff so they don’t have to deal with repetitive tasks or issues…
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Best Service with Helpdesk Integrated Troubleshooting Software
The best customer service has to have different components, including: Communication skills Attitude Time-efficient These are the things required from your staff on a daily basis. However, time efficiency does not mean they have to be fast. It just means that they spend “adequate amount of time” to each customer that they handle. But, what…
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Mistakes To Avoid When Creating Great Knowledge Base Articles
Customer self-service is driven by the knowledge base on your website. This is because when telecoms, TVs, phones, or other electronics breakdown, coming to your website is the core option for many. In this article, we tell you some of the mistakes to avoid when creating ideal knowledge base articles for your customers. Yonyx enables…
