-
How To Create Useful Customer Conversations, Not Campaigns
Talking about yourself or what you are about (all the time) will not win the damsel on a first date. The same principle applies in social media customer service management. Your customers are not ready to hear your rhetoric about how awesome your product is all the time through endless promotional campaigns. They’re on those…
-
How to Build Your Business Based on Customized Service Today
One of the biggest growth challenges facing businesses today is the fact that it has become extremely hard to offer unique customer service. For cash strapped businesses, one-size-fits-all seems to be the order of the day, yet it can be catastrophic. Your business needs to focus on customized service if it is to make any…
-
Oh…Team Spirit! Is this the Solution To The Customer Service Puzzle?
When your customer service reps work in sync, it’s easier for you to deliver great customer experiences. This article gives you a few reasons why you must focus on building customer reps’ cohesive spirit as a key ingredient for customer service success. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or…
-
How to Integrate Marketing Campaigns with Social CRM Techniques
No marketing strategy improves the customer experience to its optimal level in isolation. Because of this, marketing managers take a holistic approach towards marketing campaigns and integrate traditional campaigns with social CRM. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Integration of social CRM and marketing…
-
Interactive Decision Tree | What Makes it Beneficial to Companies?
There isn’t much to say about the efficiency of technology in bringing beneficial things to a company. Apart from making your staff efficient and productive, it also continues to advance thus introducing even more powerful tools including the interactive decision tree. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to…
-
Interactive Decision Tree | Guaranteed Access 24/7 to Customer Support
Almost, if not all, companies try to find ways that can increase customer satisfaction. One of the ways would include providing them a comprehensive knowledgebase, which acts as customer support for 24/7. What better way to do this than to incorporate an interactive decision tree? Yonyx enables organizations to create multi-media flowcharts that provide customers…
-
Small Changes To Your Customer Experience Improve Business Performance
Customer experience determines the success or failure of a business. Yet, small businesses still think they need to have a lot of money in order to start improving customer experience in their undertakings. Truth is, small companies have done the smallest of things like printing point of sale receipts for customers with impressible results. Yonyx…
-
Achieving Customer Satisfaction Through A Self-Service Strategy
Self-service has gradually become one of the best options to serve customers today. With a self-service strategy, customers can serve or interact with your business in the comfort of their homes. Its flexibility, efficiency and speed can’t be ignored. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer…
-
How Agent Guided Interaction (AGI) Impacts the Customer Experience?
When a customer calls your helpdesk for the purpose of troubleshooting an issue, the quality of their interaction with the agent has a profound impact on the customer experience. The interaction usually begins with agent introducing himself and asking how he may help the customer. The customer states his problem and the agent takes charge…
-
What Steps are Involved in Creating an Interactive Decision Tree?
A decision tree is a self-service platform that can be accessed from computers, tablets and cell phones. It contains cumulative steps of interactions that help a customer troubleshoot an issue. An interactive decision tree is a creative customer support tool that lets customers resolve routine issues on their own. A decision tree makes an efficient…
