-
Active Listening is Integral to An Amazing Customer Experience
You probably know that listening is an important component of delivering excellent customer service. After all, how can you help a customer when you don’t know what they’re saying? Sometimes, though, it’s not enough to simply “listen,” and instead you must engage in what is called “active listening.” This is when you are “actively” listening…
-
Social Monitoring Greatly Improves Your Company’s CRM
One of the most basic functions of social CRM or Customer Relationship Management is monitoring. In fact, it is the simplest way you can take advantage of the evolved strategy. It is also the major thing that can help you improve your company’s entire CRM system. Yonyx enables organizations to create multi-media flowcharts that provide…
-
Changing the Views of the Future through Social CRM
The active monitoring of your social media networks through your CRM or customer relationship management system allows you to recognize many things. In fact, the monitoring is one of the most basic activities that you need to master about social media. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to…
-
How To Win Customers Through Good Customer Service
The basic strategy that helps an organization win customers is the good customer service offered. With good customer service it is very easy to increase your customer base. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. But, it is unfortunate that businessmen tend to concentrate…
-
How To Engage With Your Customers Through Social Media
The social media channel is fast growing especially I the business industries. Currently social media followers have been converted to our regular customers. The social media is the preferred means of socializing. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Customers can now tweet about…
-
How To Deliver The Best Customer Service In Your Business
Customer service is key to any type of business. An effective customer service strategy is able to bring in more customers and create strong relationships. It plays a role in the business performance table. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. It may lead…
-
Don’t Underestimate the Power of Word of Mouth on Your Business
When it comes to publicity, word of mouth is still a powerful factor to be considered. We’ve all heard the adage that a bad customer service experience will result in word of mouth far more than a positive one. Yet the truth is that a good customer experience will indeed generate good word of mouth.…
-
Social CRM Means Understanding Your Social Customers
When you’re running a business, the best questions to ask yourself is: what does your customers need? Once you have answered this question, it means that you have captured the essence of CRM being “customer-focused.” This kind of approach will help shape the customer experience and further improve your business as you solve issues and…
-
Stepping Up the Use of Social Media through Company CRM
A lot of companies are now turning to social CRM as their primary tool for customer relationship management. However, only a few of these companies are able to grasp its true potential – leaving a vast majority of them ultimately failing. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to…
-
3 Mistakes Most Businesses Make When Implementing a CRM
A CRM strategy has always been a valuable tool to a business whether small or large. All businesses that take up a CRM strategy stand out to benefit a lot. It is important that an organization prepare for a CRM tool. While implementing a CRM tool, there are things that tend to go wrong. When…
