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How To Engage With Your Customers Through Social Media
The social media channel is fast growing especially I the business industries. Currently social media followers have been converted to our regular customers. The social media is the preferred means of socializing. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Customers can now tweet about…
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How To Deliver The Best Customer Service In Your Business
Customer service is key to any type of business. An effective customer service strategy is able to bring in more customers and create strong relationships. It plays a role in the business performance table. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. It may lead…
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Don’t Underestimate the Power of Word of Mouth on Your Business
When it comes to publicity, word of mouth is still a powerful factor to be considered. We’ve all heard the adage that a bad customer service experience will result in word of mouth far more than a positive one. Yet the truth is that a good customer experience will indeed generate good word of mouth.…
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Social CRM Means Understanding Your Social Customers
When you’re running a business, the best questions to ask yourself is: what does your customers need? Once you have answered this question, it means that you have captured the essence of CRM being “customer-focused.” This kind of approach will help shape the customer experience and further improve your business as you solve issues and…
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Stepping Up the Use of Social Media through Company CRM
A lot of companies are now turning to social CRM as their primary tool for customer relationship management. However, only a few of these companies are able to grasp its true potential – leaving a vast majority of them ultimately failing. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to…
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3 Mistakes Most Businesses Make When Implementing a CRM
A CRM strategy has always been a valuable tool to a business whether small or large. All businesses that take up a CRM strategy stand out to benefit a lot. It is important that an organization prepare for a CRM tool. While implementing a CRM tool, there are things that tend to go wrong. When…
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3 Killer Strategies For Successful Customer Experience
Many businesses have not got it right when it comes to customer experience. To many customer experience is just but a strategy used to bring in more customers and improve sales. But you can choose to take a different turn and look at customer experience with a microscope. Yonyx enables organizations to create decision tree…
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3 Creative Ways To Surprise Your Customers (They expect it)
Customers are an important asset to a business. As time goes an entrepreneur has to learn to maintain them. Maintaining your customers means keeping them smiling and coming back to you and always ensuring they are happy to transact with you. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to…
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Tips for Laying Out an Awesome Customer Self-Support System
Over the past few posts, we’ve looked at customer self-support systems, and how they can reap wonderful benefits for your business. We looked at how a knowledge base is an integral part of a self-support system, but now we want to turn our attention to the actual layout of the system. In the last post,…
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Here are More Hints for an Awesome Self Support Knowledge Base
Through a series of posts, we’ve been looking at the concept of customer self support, and how companies are using it more and more to handle routine customer experience issues, such as troubleshooting. In the last post, we looked at how knowledge bases, or articles that address common support issues, are a big part of…
