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Different Layers of Rules in Social CRM for You: Part Two
Previously, we’ve dealt with segmental layer as the first layer of rule in social CRM. Now, let’s talk about the second layer – which is the business layer. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. The business layer refers to the…
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Nothing Beats Social CRM When It Comes to Interaction
Social customers appreciate personalized interaction more than anything. This is the reason why social media was integrated into CRM or customer relationship management. The progressively rising trend of social media networks has put companies on the edge. There is nothing scarier than the fact that customers can post comments that can possibly break the reputation…
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Different Layers of Rules in Social CRM for You: Part One
Apparently, there is no failure proof rules for companies to follow when it comes to social CRM. The reason is because this is a constantly evolving system that requires greater flexibility and adaptation. A company cannot successfully implement its social CRM if it cannot bend towards the greater good – meaning you put emphasis on…
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Complete Guide To Planning An Effective CRM Strategy
If you are thinking of establishing a business whether small or large, CRM will contribute a lot to its growth. A CRM tool enables an organization to gain customers and retain them at the same time. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. With…
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Ingredients Your Social CRM Cannot Do Without
Building a close relationship with customers is what makes a business firm and strong- it shows you care. This relationship is the foundation that keeps the company and the customer together. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. The relation is created by having…
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Want to Deliver Really Good Customer Service? Practice Empathy
We hear the word empathy a lot in today’s culture, in a variety of fields and disciplines. But what is it exactly? Dictionary.com, an online reference site, defines empathy as “the intellectual identification with the thoughts and feelings of others.” With this definition in mind, it’s easy to see why having empathy is absolutely important…
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Active Listening is Integral to An Amazing Customer Experience
You probably know that listening is an important component of delivering excellent customer service. After all, how can you help a customer when you don’t know what they’re saying? Sometimes, though, it’s not enough to simply “listen,” and instead you must engage in what is called “active listening.” This is when you are “actively” listening…
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Social Monitoring Greatly Improves Your Company’s CRM
One of the most basic functions of social CRM or Customer Relationship Management is monitoring. In fact, it is the simplest way you can take advantage of the evolved strategy. It is also the major thing that can help you improve your company’s entire CRM system. Yonyx enables organizations to create multi-media flowcharts that provide…
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Changing the Views of the Future through Social CRM
The active monitoring of your social media networks through your CRM or customer relationship management system allows you to recognize many things. In fact, the monitoring is one of the most basic activities that you need to master about social media. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to…
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How To Win Customers Through Good Customer Service
The basic strategy that helps an organization win customers is the good customer service offered. With good customer service it is very easy to increase your customer base. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. But, it is unfortunate that businessmen tend to concentrate…
