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It Doesn’t Matter What It Is Called, Social CRM is Always It
It may be a bit harsh to say – there is no such business function as social CRM but this is reality. As early as in 1990, businesses have implemented a CRM system (Customer Relationship Management). Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service. Its…
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Three Best Ways Poor Customer Care Can Really End
The number of businesses struggling with poor customer service is at an all-time high. Some customer care pundits blame customers for wanting too much done for them. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. But are there ways you can use to reduce poor…
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Motivate Your Employees To Provide Excellent Customer Service
The culture of a company or organization can have a direct impact on its customer service levels. If the corporate culture is one of respect and dignity, where employee involvement is fostered at every level, then you can generally expect customers to receive a higher level of service. In these situations, employees care about the…
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For When You Have to Tell a Customer “No”, Follow These Tips
For those of us who work in the customer experience arena, having to tell a customer “no” can be quite disheartening. We go out of our way to please them, and ensure they receive satisfactory service, and telling them the dreaded “no” goes against all that. But sometimes we have to say it—the trick is…
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Different Layers of Rules in Social CRM for You: Part Six
All five layers have already been peeled – it is time to go on the last and final layer of rules in social CRM. The final layer to peel on the list is the analytics layer, which is an important layer to complete the series. Yonyx enables organizations to create multi-media flowcharts that provide customers…
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Different Layers of Rules in Social CRM for You: Part Five
The previous posts are all about the other four layers of rules in social CRM and we’re nearing the end of this six-part layers. The next layer of rules in social CRM is the criticism layer. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service. The…
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Complete List Of 3 Things That Enhance Your Customer Care
Many businesses struggle to enhance their customer care. They would call meetings, schedule trainings for their customer care team but nothing seems to work. Customer care becomes a huge challenge to this companies and it becomes more of a nightmare. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related…
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Some Pointers on Creating a Great Customer Service Survey
We’ve all seen them—little blurbs at the bottom of our receipts asking us to take a quick customer satisfaction survey, usually promising us a free Whopper in exchange. Or we’ve been on the phone and heard a recording ask us to stay on the line and take a survey. Whether or not we actually do…
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Different Layers of Rules in Social CRM for You: Part Four
Previously, we’re done with the three social CRM layers of rules and we’re now going to tackle the fourth one. The next on the list would be the measurement layer. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. When we talk about…
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Different Layers of Rules in Social CRM for You: Part Three
We’ve dealt with two different layers of rules in social CRM in previous posts namely – segmental layer and business layer. The next one on the list would be the service layer. Related Article: How decision tree driven interactive guides bring smiles to your customer? In the service layer, we are talking about the expectations…
