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Three Things To Look For in a CRM For Your Business
CRM is one of the tools that can make your small business grow within a short spun of time. Many businesses have switched to using CRM programs because of the benefits they bring. It does not matter how your small business is performing. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting…
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Handling Customer Service Issues Via Social Media
We’ve talked about the various channels available to handle issues related to the customer experience: email and support tickets, chat and the old stand-by: the telephone. Another that has gained in popularity over the past few years have been social media platforms such as Facebook, Twitter and Google Plus. These sites offer new challenges and…
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Excellent Customer Support is Like Courtship and Dating
Did you know that customer support is like courtship and dating? Perhaps, nobody told you that the two instances are similar – especially in terms of management and maintenance. The primary role of customer support is to take care of customers and build loyalty or generate positive customer experience. Things like time, mutual understanding, loyalty…
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Radically Distinctive Qualities of Modern Customer Support
Modern tech-savvy customers have technologically different demands than people who belong in the traditional era. Therefore, they also call for customer support that’s specifically designed to cater to their unique needs. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. What are the…
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Customer Support Understands What Modern-Day Customers Want
As we embrace the technological era, customers have now become tech-savvy and majority have become different from traditional customers of before. Because of this, you need to have a customer support department that’s tailored to meet the needs of these digital-oriented customers. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting &…
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CRM Could Mean Customer Retention Management
When running a business, there are various terms that you need to know and understand. “CRM or customer relationship management” and “customer retention” are two classic examples. However, these two terms could overlap because of close relationship between the two in terms of function. Yonyx enables organizations to create multi-media flowcharts that provide customers an…
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Customer Support Lets Customer Receive Their Money’s Value
When it comes to customer support, the most basic need that must be met is to generate satisfied and happy customers. This is the department of a company that plays a major part in the overall success of a company. Customer support handles complaints, issues and inquiries as well as doing a follow-up on customers…
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3 Ways to deal with unhappy customers
Customers have different expectations once they purchase a product or service from you. There are customers that will be satisfied by the product and what it has done to them. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. There is another group that will be…
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Qualities Which Yield Excellent Customer Experience
When we talk about customer experience, it is the memory a customer had that makes him come back to you. Achieving customer experience can be very simple if you put your mind to it. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. You do not…
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Impacts of social CRM to a business
A business that is using social CRM is not just an ordinary business but a global one. Customer relationship management is proving to be one of the strategies that lead to business growth and customer satisfaction. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. With…
