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Customer Support Secrets Make Customers Face You with a Grin
Making customers smile must be one of the goals for a company and this is the reason why customer support exists in the first place. It is not only the job of the support team or your IT department when somebody submits a support ticket. It is everybody’s responsibility – from the administrative staff down…
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How to Fix Customer Service Problems
Customers are delicate people that you should always strive to please. Continuous improvement of your customer service strategies will help you avoid problems with your customer. Related Article: How decision tree driven interactive guides help fix customer service problems? But throughout your work, you will see a customer coming with a problem they need solved.…
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Benefits of creating an effective customer experience
All companies provide customer service. It is the experience that customers have that create the difference. Having an effective customer experience will cut you out from your competitors. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. As they continue to provide customer service you give…
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3 Mistakes that lead to social media failure
The internet is one funny place. It is an area that welcomes all types of users; it does not discriminate on character basis. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. It is also one area that can contribute to the success of your business…
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Enhancing Customer Service Through Empathy: Part Two
When discussing empathy, in any context, the phrase: “walk a mile in the other person’s shoes” is brought up. We hear it so much that it’s almost become a cliché. Yet, there is a lot of wisdom in the statement, particularly when it comes to providing a spectacular customer experience. I speak from experience when…
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Enhancing Customer Service Through Empathy: Part One
It seems like every single customer service blog stresses the importance of empathy in the customer experience. There’s a reason they do though—it’s a fantastic way to provide exemplary customer service on every occasion, as well as build strong relationships with your customers. This series of blog posts will examine different ways to use empathy…
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Principles to Keep in Mind for Online Customer Support
You have setup your online business and you think everything is all looking great. You sit back thinking only thinking about the customers who will come knocking on your door. You’re wrong – because you should also consider online customer support, which is a way to keep business running and potentially achieve success. Yonyx enables…
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Attaining High Level of Competence in Customer Support
If your company wants to attain high levels of competence in customer support, you must always consider providing exemplary service. This would almost always result to positive customer experience. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. Here are some useful advice…
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Customer Support, How Long Will You Keep Customers Waiting?
When it comes to customer support, how long will you keep customers waiting? Will the waiting time affect the overall customer experience? With the presence of social media CRM and other important tools for customer support, is it still acceptable to keep customers wait for a certain period of time? How can you lessen the…
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How to make your customer service shine
Excellent customer service leads to business success and growth. It is therefore very important that you ensure your customer service is up to the task. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Keep your competitors off by providing a customer service that shines. Customers…
