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Handling Customer Service Through Email And Support Tickets
In a previous post, we looked at skills needed for handling customer service via the telephone. Now let’s turn our attention to customer service via the internet. Even though the phone is still a very popular customer service tool, online-based mediums such as email and support tickets are gaining in popularity. So what are some…
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Customer Service Skills Needed for Phone Interactions
There are so many channels for customers and businesses to interact in our modern world, but in many instances the telephone is still the most preferred way to conduct business. While there are general customer service skills that stretch across any platform, here are some phone-specific strategies you can try. It may sound like an…
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Using Chat To Enhance The Customer Experience
Just fifteen years ago, the telephone was the primary method for obtaining troubleshooting for products and services. Yet now, with the proliferation of the internet, there are many more avenues for customers to pursue, be it email or chat programs. The latter has gained in popularity, because much like the phone, it offers real-time support…
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Why you need to focus on customer service
Customers are one of the reasons why a company grows and also fails. As an entrepreneur you may choose to increase your customer base and at the same time loose them. Once you loose your customers getting them back to buy from you is very challenging. But will you just sit there and watch your…
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Customer Service Qualities That Work
Creating a good customer service for your company is not very difficult. It should therefore be the first thing that comes to your mind when you talk about success. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Many companies have prospered because of the good…
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Cultivating a Customer Service Culture
Customer service currently is being talked about throughout the world. Many people think that customer care is all about the customer service agents. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. When you enter an organization, find an accountant and ask for help; do not…
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Enhancing Customer Service Through Empathy: Part Five
This is the last in a series of blog posts on empathy and how it relates to the customer experience. We’ve looked at many techniques, such as research, mystery shopping, visualizing the experience and keeping abreast of online comments. Now, let’s turn our attention to empathic language—which is just as common a topic in customer…
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Improve Customer Loyalty Through CRM
CRM is a tool that enables businesses to store their customer’s information. This is the type of information that helps you build a strong relationship with your customer. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Each customer has a CRM case opened for him/her.…
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Why You Must Care For Your Customers
Customer service is not enough for your customers. You need to go an extra mile and show you truly care. Related Article: How decision tree driven interactive guides help you care for your customers? This is achieved by continuously giving them what they need. Show them that you care consistently and not seasonally. Customers love…
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Customer Experience Challenges Demistified
On your quest to improve your customer experience, there are some challenges that you need to work on. These challenges tend to bring down your customer relationship leading to dissatisfaction. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. If customers are not satisfied that means…
