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Advantages of using social media for customer service
Customer service is just no longer about you waiting for a customer to physically visit your premise so that you can please him/her. Due to advanced technology customer service has evolved. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Currently you do not need a…
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Some Empathic Words For Good Customer Service
There are two common themes that I’ve learned about good customer service. The first is the importance of positive language. It goes beyond “yes sir/mam” or “no sir/mam.” It means taking negative words and spinning them positively. The second aspect I’ve learned is crucial for a good customer experience is empathy, or understanding a customer’s…
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Features of Excellent Customer Support Companies Must Follow
There are a lot of factors that make up excellent customer support. And, while these factors are essential, it is also essential to determine the top features of customer support that will bring success and prosperity to your company. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to…
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Excellent Customer Support Deals with Irritated Customers
Customer support is a very important aspect of doing business and the reason behind is simple: Customers talk. When customers tell their friends and families about how great your customer support is, this is already free advertising or marketing – which could bring you a lot of business later on. Yonyx enables organizations to create…
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Social Media CRM for Streamlined Customer Support
When you’re running a business, it is not the monetary gain you should think about first but your customers. It should be about providing excellent customer support that you should prioritize and all the rest will fall back to their own places. You can use social media and integrate it to your existing customer relationship…
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How important is customer experience to your business?
Research has consistently shown that more and more businesses treat their customers badly. Many of them profit off customers unfairly according to a recent survey. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. While thematically customers are supposed to be King, in reality, they’re not.…
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How to build customer loyalty in your business
Customer loyalty is one of the most elusive business elements businesses. Yet, when your business has customer loyalty, you never have to worry about them coming back. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. But how can your business build customer loyalty? Serve the…
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Empathy is Your Friend: See It Their Way
You don’t need to work in customer service for very long before you run into a customer complaint or issue. How you deal with these issues defines not only your businesses’ sales and bottom line, but its reputation as well. Numerous customer service experts and blogs, including this one, have said using empathy is one…
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Using Reciprocal Strategies When Providing Customer Service
We often hear that it’s the little things we do in business that go a long way to establishing a good customer experience. These little things can take the form of a hand-written “thank you” note sent with products via the mail, or sending a loyal customer a greeting card at a holiday. It’s all…
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How to make and keep your customers smiling
Your customers are your business’ mortar and pestle. They’re the link between your dreams and yourself as an entrepreneur. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Yet, how many businesses focus on making and maintaining the smiling culture among their customers? Well, a simple…
