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Add Multimedia to Your Decision Tree For Creative Customer Support
Providing a decision tree for your customers to follow when troubleshooting is an excellent creative customer support solution. Go one step further and include images and videos to supplement the guide. While written instructions can be incredibly helpful, nothing helps customers solve a problem on their own like supplementary multimedia. Yonyx enables organizations to create…
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Enhance Your Chance in Obtaining Success by Using Social CRM
All companies are trying to implement social CRM today. This is not only because it is an ongoing trend but also because it can be deployed to add value to a company. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. However, the…
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How To Succeed With Social CRM Despite The Challenges Facing It
Social CRM can be a weapon to use in succeeding as a business, but it comes with its own set of challenges. Truth is, many companies rush to set up social media pages for their businesses but spend less time thinking about possible challenges they could face. Yonyx enables organizations to create decision tree driven…
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3 Ways Social CRM Helps Your Business Improve the Customer Experience
Your business should always be looking for ways to improve the customer experience and increase customer loyalty. Social CRM is one of the most direct ways to connect with customers and intelligently work toward a solution to any troubleshooting issues. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related…
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Give Best Customer Service Care Affordably And Still Dazzle Clients
Regular customer services entail a lot; on one hand, some activities are geared towards serving customers, while others are for maintenance. Nevertheless, the risk of running a stagnant customer service department if new changes are not infused in your strategy affects many businesses. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting…
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Importance of 24/7 Chat Support For Decision Tree Troubleshooting
As customers move through a decision tree while troubleshooting a problem, they may have questions about a particular step or get to the end without a solution. To provide the best customer experience possible, offer to communicate with the customer every step of the way through an online chat available 24/7. Yonyx enables organizations to…
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How To Better the Customer Experience Through Automated Support
Businesses are embracing the latest technology to enhance the customer experience and gain an edge on the competition. Automated support is a creative customer support system that delivers a better customer experience by guaranteeing flexibility and 24/7 access to the support knowledgebase. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or…
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Positive Customer Experience Generate High Profit and Loyalty
All companies regardless of industry try to generate high profit and loyalty from their customers. What most of them don’t realize is the fact that achieving a positive customer experience will lead you to become successful. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service. Where…
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(3) Ways To Enhance Customer Satisfaction Through Social Media Use
Most organizations struggle with running social media campaign initiatives geared towards loyal customers. Yet, the benefits of using social media to serve customers keep rising. Fortunately, this article will give you some tips to keep in mind when you’re driving social CRM in your business. Yonyx enables organizations to create decision tree driven interactive guides…
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How Does Improving Customer Support Via Social CRM Increase Profits?
Social CRM seems to be the new buzzword for business and marketing in 2014 and with good reason. When you take advantage of the creative customer support possible through social media networks, you won’t just have more satisfied customers, you’ll increase your profits as well. Yonyx enables organizations to create decision tree driven interactive guides…
