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3 Mistakes to Avoid When Improving Customer Experience
Good customer experience is what separates you from your competitors. Once you have an established customer experience team it is up to you to work hard and maintain your customers. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Customers are not very predictable and one…
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Spinning a Negative Situation With Positive Language
Rather you realize it just yet or not, how you tell a customer something can mean all the difference in obtaining a sale or a lead. If you use overtly negative word choice and language, then you run the risk of alienating the customer, and losing a sale. Using more positive language and word choice,…
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Customer Service: Sometimes It’s OK to Not Know
When dealing with customers, it’s crucial to know as much about your product or service as possible. This allows you to answer customer questions as they arise, as well as handle complaints and issues. Sometimes, however, we don’t know everything about what we’re selling—and that’s OK. If we are new to a job, or a…
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Dealing With Difficult Customers in Your Business
Difficult customers can be a pain in the leg for most businesses. These customers can range from one-off buyers, rude ones to those who’ve been disappointed before, among others. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self service. Whilst it’s the wish of every business…
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Lines of Communication for Providing Good Customer Service
Sometimes it feels like navigating a company or organization’s customer service system can be downright frustrating. Businesses can be slow to respond, if they do at all, and when they do get back to you, it’s as if they don’t even care. We’ve all dealt with this before at some point, and we’ve all wondered…
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3 Tools that Provide Great Customer Service Online
Through the changing technology, customer service tools are being embraced more than ever. With a million customers, businesses have been forced to increase online tools for effective customer support. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self service. Through these tools, customers are able to…
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Advantages of Outsourcing Customer Service Team
Customer service in an organization is one sensitive unit. Its significance can be weighed right from when the customer approaches your shop. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self service. It is up to your customer service skills to do their work and ensure…
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Giving Your Customers A Little Something Extra
A little while back, I stopped in a fast-food restaurant and ordered a meal. Turns out there was going to be a small wait on some part of the meal. Even though it wasn’t a long wait, and I told the employees it was no big deal, they nevertheless gave me a small drink for…
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Features of CRM System that can Enhance Customer Support
Customer support has radically changed through time and satisfaction depends entirely on the implemented systems such as CRM or Customer Relationship Management. CRM is regarded by experts as the single most efficient technique in building relationships and retaining customers. The technique exceeds the organizational scope and delve deeper into relationships between company and customers. Yonyx…
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Well-Handled Complaints Improve Customer Experience
A big turnoff for customers today is bad handling of their complaints about your product or service. As soon as they walk out the door because of bad customer support, you can expect them never to come back to you again. This could lead to your business demise since customers are your lifeblood. Without customers,…
