Good customer experience is what separates you from your competitors. Once you have an established customer experience team it is up to you to work hard and maintain your customers.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
Customers are not very predictable and one mistake on your side can make them leave and never come back. Therefore in order to retain your customers there are mistakes you should never make. These mistakes build up suspicions in customers mind.
Customer experience is all about assuring your client that he/she is at the best place. Therefore it is you that should create that feeling. Give them your ears and let them explain what they need from you. Do not frustrate the customer by asking him/her to repeat what he needs several times.
Let one member from the customer experience team deal with one customer at a time. Most mistakes customer experience team makes is to crowd one customer. Fighting for a customer will only make your team look disgusting and it will look more like a competition. Therefore one person should serve one customer.
Another great mistake that customer experience team makes is lack of product knowledge. When a customer approaches them for a particular product they barely know what it is. Get your team to recognize customers and needs. This can be done by encouraging them to check the database for customer transactions and other key things.
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