Attaining top-notch customer satisfaction is very challenging. Are you in a customer care team that rarely receives complaints from your customers?
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
If so do you think that this is a good indicator to your customer care team? In a normal business environment there must be ups and downs. You will never have all your customers satisfied since they have different tastes and preferences. Therefore if you are experiencing a low rate of complaints from your customers, there are things you need to avoid.
One major thing a customer care agent will do is to present in accurate information to a customer with a complaint. This is very common especially when you fail to record client’s complaints exactly the way you got them in the first place. There is no clear setup of an accurate data complain system which leads to giving inaccurate solutions.
The low rate of customer complaints has made entrepreneurs assume that their loyal customers are happy. What they do not know is that sometimes the customers do not have a choice. It might be that the alternative product does not bring a lot of impact or they are waiting for the next shop to open. This is a very dangerous assumption that will get your competitors on top of the list.
Self service can help you lower customer complaints and the costs associated with it.
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