Sometimes it feels like navigating a company or organization’s customer service system can be downright frustrating. Businesses can be slow to respond, if they do at all, and when they do get back to you, it’s as if they don’t even care. We’ve all dealt with this before at some point, and we’ve all wondered how these companies stay in business. Now ask yourself: is this how you want your customers to perceive your business? I’m banking the answer is “no.” So how can you provide good lines of communication to help enhance the customer experience?
There are some basics that you’ll need: an email address, a phone number and an actual physical mailing address. In this digital age, most people are going to use email to contact you, but sometimes snail mail might be a better option. As more and more businesses move to social media, it’s imperative that your company or organization have a social media presence, on Twitter or Facebook or some other platform. You may also want to look into some sort of instant messaging service as well. Whatever methods you use, be sure to be responsive, prompt and caring.
Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.
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