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How High CSAT Scores Will Raise FCR – The Chicken Before The Egg
Inherently, the CSAT and First-Call Resolution relationship is examined from all angles. It has been established that both should be a priority. In some occasions, high first-call resolution will raise CSAT scores from a general perspective. If a business can deliver a solution and/or profitable result at an accelerated rate, this will reflect in CSAT…
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Significance Of Drawing Of A Decision Tree Map In Your Customer Care
Decision trees are with no doubt the best tools that facilitate decision making. Decision trees help in making the right decisions and getting rid of the worst a company can make. As a business you therefore have a choice to choose decision trees or the traditional decision making strategy. Yonyx enables organizations to create decision tree…
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How Can an Interactive Bible Improve Productivity in Customer Service?
More and more companies offering customer service today are utilizing an interactive bible – not for customers but used internally. And, this is all for the right reasons. The interactive bible greatly improves productivity in customer service. This is the primary benefit that companies can get in implementing one. So, how can an interactive bible…
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Interactive Computer Handbook | Resolving Issues the Right Way
When you’re working in a call center, one of the things that prevents you from improving your productivity is when customers are all calling for exactly the same thing. Imagine 20 customers calling with exactly the same problem and you don’t have any choice but to repeat the entire procedure of resolving issues over and…
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Interactive Computer Booklet | Proper Use of Call Center Scripts
When call center companies utilize interactive computer booklet internally, the need for call center scripts is reduced to a minimum but not entirely gone. The usefulness of call center scripts goes beyond just reading what customers want to hear. The interactive computer booklet is extremely useful when customers call you for assistance. In some cases,…
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How To Make A Less Painful User Guide For Your Customers
A user guide is the last thing you will expect your customer to have. They have probably used it for wrapping an object or have simply thrown it away. From this, one can easily tell that user guides are not a customer’s favorite. User guides can be detailed and complicated at times. The worst thing…
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Interactive Computer FAQ | Tips When Using Call Center Scripts
Several experts would agree that when you are a call center company and implement an interactive computer FAQ, you have to be careful in using call center scripts. It is not necessary to distinguish inbound from outbound contacts If you are going to use call center scripts, the interactive computer FAQ will help determine your…
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How To Create Effective User Manuals For Your Software Products
A user manual is one of the most important items a customer needs. If you are a business that deals with sophisticated products, a user manual is a must. Not just an ordinary user manual but an effective one. You do not want to face the customer’s wrath once they step in your shop. Yonyx…
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Customer Experience Hazards That A Business Should Look Out For
If customer experience is running pretty good in your business you are on the safe side. But this does not guarantee that everything will flow perfectly well. Business should always be on the lookout in case of any challenges. This is to prevent customer experience pitfalls in good time and not when it is too…
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Common Mistakes Most People Make When Making User Manuals
When purchasing a product, a user manual is a tool that customers look forward to reading. The curiosity that feels them is too overwhelming. Their anxiety is settled once they reach a user manual. Unfortunately, their expectations are shortened on seeing a user manual that is full of mistakes. But how does a user manual…
