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User Interactive Software | An Efficient Walkthrough for Customers
Various companies would benefit from a user interactive software. It provides an efficient walkthrough for customers who need assistance. Instead of calling customer support all the time, they can access your knowledgebase easily through this automated system. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with…
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Resolve Issues Quickly | Helpdesk Integrated Troubleshooting Manual
The goal of customer support is to resolve the issue as quickly as possible so that the customer can return to using your product. In order to accomplish this, combine the benefits of customer self service with the benefits of a helpdesk to create one powerful customer support mechanism — a helpdesk integrated troubleshooting manual.…
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Best Practices for Creating an Interactive Manual for Customer Support
With the technology available, settling for a one-dimensional FAQ or knowledge base is only a disservice to your customers. As you create dynamic customer support mechanisms, make sure that you follow the interactive manual best practices to provide an improved customer experience. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or…
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Interactive Software Installation Manual | Creative Customer Support
To stay ahead of the competition, your software company should always be finding new ways to provide creative customer support. While there are many options available, an interactive software installation manual makes your product more user friendly and improves the customer experience. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or…
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Why Customer Experience Management Is Important To Your Business
Customer experience is a differentiating factor in the current entrepreneurial world. As a result many companies have embraced customer experience as the main strategy to keep their business growing. As the business world changes, customers too are constantly changing. Customers today need overboard satisfaction. To achieve this customer experience management needs to be embraced.…
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Interactive Customer Service Booklet to Solve Network Issues
The very purpose of an interactive customer service booklet is to offer troubleshooting guide to customers with relatively simple problems, such as network issues. It is a comprehensive resource tailored to offer customers or end users both the information and support they needed with regards to computer-related issues. How exactly can interactive customer service booklet…
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Interactive Computer Manual for Blue Screens and Machine Hangs
One of the most frustrating problems that customers have in the computer industry is when it does not start automatically or you encounter an alarming issue such as machine hanging and blue screens. One way to ease troubleshooting for a computer service firm is to have an interactive computer manual. An interactive computer manual can…
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Getting High Quality Customer Support through Interactive User Guides
How many people are on queue in your customer support lines? Ten is bad enough – having more than that could be disastrous for your company. What should be the best solution when it comes to this? The answer – interactive user guide for customer support. What happens when customers wait in line for the…
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A Guide For Improving the IT Customer Experience Through Social Media
If your company is looking for ways to improve the IT customer experience, look no further than the possibilities offered by effectively using social media. By implementing social CRM into your customer support plan, the IT customer experience will be greatly enhanced. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to…
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Here Are 3 (More) Ways To Win More Customers
As much as customers can be so difficult to deal with, they are easily attracted by simple things. Its therefore beneficial for any business to invest their money and time in winning customers. Once you succeed in winning customers, retention strategies will come after. Right now you need to concentrate on making them your…
