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Quick Guide for Choosing a Customer Management Software
When it comes to customer management, there is a quick guide you must follow when you choose a software. If you are going to choose a customer management software, here are a few things to guide you – The software must act as a co-pilot. It must perform its duties alongside your staff, while the…
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How Does An Interactive User Manual Lead to Customer Self Service?
Some business owners incorrectly believe that there is no such thing as true automated support. With an interactive user manual, however, customers are poised for self service through robust automated support mechanisms and backed by the assistance of a helpdesk. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related…
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The Role of Social CRM in Helpdesk Integrated Telecom Customer Service
In the past, the telecom industry has relied on the telephone support of call center customer service agents to handle all customer inquiries and to resolve issues. With the advent of social media, however, social CRM has become the key focus of helpdesk integrated telecom customer service. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting…
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Interactive Computer Troubleshooting Could Get You More Business
If there is one thing that a business cannot do without, it is customer support. Without it, a business cannot cater to the needs of the customers or address issues. However, a company without an alternative means of support would waste precious time and effort. The solution – interactive computer troubleshooting system. How can it…
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Create An Ideal Customer Experience With Software Installation Manuals
Customer expectations have never been higher. Companies are consistently struggling to try and satisfy their customers with more exceptional strategies in this case, customer experience is not enough. A business has to combine service with an ideal customer experience. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer…
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Give Your Customers A Decision Tree Driven IT Troubleshooting Handbook
Customers are tired of being redirected to a ‘contact us’ page to try to get a hold of your company in case they run into an issue with your product or service. Being unable to track down someone to get a simple answer is one of the main reasons why customers end up switching companies to…
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Improve Support | Tips From the Software Customer Relations Bible
Businesses often struggle to know where to turn to for advice that actually improves customer support. For the software industry, look no further than the tips provided by the software customer relations bible. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Tip #1: Automated Support…
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Enhance Your Software User Booklet By Making It Interactive
With the modern technology available, a software user booklet can be more than a collection of text and a few tables and figures. Take the customer experience to new heights with the help of an interactive software user booklet and robust customer support mechanisms. Yonyx enables organizations to create decision tree driven interactive guides for…
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Three Best Ways To Create An Effective User Manual For Your Customers
A user manual is everything in a telecom business. Yet, many telecom companies struggle coming up with an effective user manual for their customers. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. When creating a good user manual develop a profile of your user by…
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Avoid These Common IT Support Mistakes | IT Customer Service Bible
Providing IT customer support is no easy feat, and that’s why companies look to the IT customer service bible for guidance about best practices and what mistakes to avoid. The following are some of the common errors that companies make and why the IT customer service bible advices against them. Yonyx enables organizations to create…
