Businesses often struggle to know where to turn to for advice that actually improves customer support. For the software industry, look no further than the tips provided by the software customer relations bible.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
Tip #1: Automated Support
Automated support entails more than simply providing an FAQ or knowledgebase. While these are resources that facilitate customer support, the software customer relations bible advises to incorporate a decision tree and a visual work through that guides customers through resolving issues.
Tip #2: Helpdesk Integration
Even with the most robust automated support mechanisms in place, your company must be prepared to handle customer questions. To do this, opt for helpdesk integrated automated support. Doing so allows your customers to connect with a helpdesk at any time during the process.
Tip #3: Social CRM
Take advantage of all customer support resources available and especially the power of social CRM. The software customer relations bible stresses the importance of multi-channel support. Many customers today prefer to connect over social media, and social CRM helps your business better track customers online and provide the customer support they need.
Learn how to implement more tips from the software customer relations bible by contacting Yonyx today.
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