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A Guide to Using Social CRM for Telecom Customer Relations
Social CRM is a powerful tool that offers companies the ability to connect with customers in a way like never before. Maintaining telecom customer relations in particular is greatly helped by the incorporation of social CRM into your customer support plan. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to…
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How To Create An Effective Software Installation Guide For Customers
A software installation guide is a complete guide that users follow when installing mechanical or electronic system (like software i this case). They tend not to be similar since companies produce different software, which work differently. The most important thing to users is that an installation guide is simple to understand and not time consuming.…
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How to Create An Interactive Customer Experience For Support
Offering customer support isn’t as easy simply supplying an FAQ anymore. To really make the most of your support mechanisms, turn to an interactive customer experience that supplies the customer with all the information they need. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Normal…
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Automated Support | Interactive Customer Management Software
When it comes to customer management, representatives are often swarmed by all sorts of repetitive issues every day and so an interactive software has been designed to lift this burden. This service solution can work alongside your company’s representatives, which can deal with these repetitive tasks while your support staff deals with relatively complex queries…
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Benefits of Social CRM to Maintain Positive IT Customer Relations
Nearly every industry has initiated social CRM to manage customer relations better. The IT industry is no different which is why social CRM is essential in maintaining positive IT customer relations. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Benefit #1: Connect with customers on…
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How To Create An Effective Troubleshooting Guide
A troubleshooting guide helps to identify a problem in a system or application then fixes it immediately. Many companies strive to come up with a troubleshooting guide but most of them become functionless. Such troubleshooting guides take a lot of time to diagnose a problem. Consumers are currently switching to troubleshooting guides that are quicker…
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Using Focused Interactive Troubleshooting for the Computer Industry
An interactive troubleshooting system is very useful not only for the computer industry but also for other industries as well. How can this relatively new system help boost your company’s productivity? Lift customer support burdens – With the interactive troubleshooting, a computer industry can actually cater to a huge number of customers who have simple…
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Best Practices for Customer Service in the IT Industry
Delivering excellent customer service is the key to customer retention and eventually brand loyalty. Customers no longer simply demand quality products or services, they expect the customer support behind your company to be as good or better than the initial sale. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to…
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Here Is How To Boost Your Customer Focus Culture
Customer focus is a hidden segment of customer service that many organizations ignore. Customer focus is a strategy used by few companies to outshine their competitors. Outshining starts from the customer experience, satisfaction, innovative strategies, marketing, profitability and sales growth. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related…
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Taking Advantage of Alternative Customer Service through FAQ Software
FAQ stands for Frequently Asked Questions is one of the most useful methods for customers to have a quick overview of what your products or services do. The FAQ software is a useful alternative to customer service, which will be discussed in the following sections. Yonyx enables organizations to create decision tree driven interactive guides…
