Automated Support | Interactive Customer Management Software

When it comes to customer management, representatives are often swarmed by all sorts of repetitive issues every day and so an interactive software has been designed to lift this burden. This service solution can work alongside your company’s representatives, which can deal with these repetitive tasks while your support staff deals with relatively complex queries and issues.

The interactive customer management software is akin to a co-pilot, who is always at the side of your support staff – offering help when necessary. All interactions done on this software may be automatic but this does not mean you have removed the “personal touch” from the equation.

Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.

This interactive software designed to enhance customer management is like an informative guide, which customers can access when they have issues or problems. In other words, it works like a first line of defense against the swarm of customers that can clog your support lines.

What does it do?

  • Reduce the load of your support staff
  • Lessen – if not get rid – of repetitive, mundane issues
  • Allows representatives to find solutions to more complex and new issues

And, a lot more…

A company’s representative may be used to mundane, repetitive tasks but with the interactive customer management software – your support staff can be more productive.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree