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Employing Interactive Customer Service for a Far Advanced IT
Advanced IT can only do so much, which is why employing an interactive customer service can help in making progress. Companies have started adding interactive customer service, which means their IT department is already far advanced. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a…
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Benefits of Interactive Customer Service for Telecom Companies
The more that gadgets and mobile devices become popular, the more that telecom companies must carry out a successful interactive customer service. Thousands to millions of customers may be congesting your support lines with problems similar to one another. Your support staff already have enough on their plates to be hounded by customers with simple…
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Helpdesk Integrated Computer Troubleshooting | Giving Business Edge
If you want to have an edge over your competition, the best way to achieve this is to implement an effective helpdesk integrated computer troubleshooting. This method allows customers to gain access to your comprehensive knowledgebase 24/7. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.…
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Why Use Social Media To Influence Customer Decision Trees
In the current world one does not need to be a techie pro to create an email. Once you go digital, there are some other things that you get to learn as long as you are connected. Millions and millions are joining social media pages, amongst others just to be aware of what is happening…
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Top 3 Things That Best Drive Customer Experience Within Organizations
Customer experience varies from one organization to another. You will find an organization that has exception customer experience and another that is still struggling to satisfy its customers. Such an organization definitely still has a gap that needs to be filled before customers switch to a competitor. Yonyx enables organizations to create decision tree driven…
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Exploring Best Practices for Interactive Customer Management
The most important aspect of running a business is customer support. Exploring best practices to make properly implemented interactive customer management is therefore necessary. What are these best practices to make proper implementation of interactive customer management? Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with…
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What Makes a Decision Tree Driven IT Troubleshooting Special?
There are good companies but there are better companies. These better companies have a decision tree driven IT troubleshooting method in place. What makes it special? Here are the reasons that decision tree driven IT troubleshooting can make your company better – Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting &…
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Using Convenient Interactive Software for Customer Management
A lot of companies are having problems with customer management, which is why the use of a convenient interactive software has been introduced in the market. This type of approach is especially useful to avoid congestion in your support lines. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar…
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These 3 Ways Will Make You Lose Customers Forever
Customers are the main people responsible for a business failure or success. Make them happy and they will stop at nothing until your business becomes global. Make them angry and they will demolish you and watch and laugh as you sink under. Focusing on your customers should therefore be your main priority. They are the…
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How to Use Helpdesk Integrated Customer Management Software
There is nothing more annoying than wasting so much time on repeatedly mundane issues. This can be solved by helpdesk integrated customer management software. Many companies are now turning to this approach because it can save them so much time while improving productivity of support staff. Yonyx enables organizations to create decision tree driven interactive…
