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The Handbook For Creating a Decision Tree Driven Customer Experience
Every business wishes they had a decision tree driven customer experience handbook to streamline customer service processes. We’ve compiled the five steps that would be included in any decision tree driven customer experience handbook and is the crux of creative customer support. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or…
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How to Create An Interactive User Handbook for Customer Support
Based on the decision tree mechanism, an interactive user handbook is a tool used by businesses to offer customer support. It is a platform that deals with procedural documentation pertaining to troubleshooting. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. An interactive user handbook is…
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Benefits of Giving Helpdesk Integrated software installation handbook
Installation of computer software is not very easy especially to non-experts. Companies need to improve their customer care by putting in place effective strategies to help reduce issues that rise during installation. An ordinary FAQ from customer support is not enough for an installation process .A helpdesk integrated software handbook will be much more effective.…
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A Guide to Telecom Customer Management Best Practices in 2014
The telecom industry has become highly competitive and the markets have achieved the level of saturation. In such a scenario, customer retention gains the number one spot on the priority list of the companies. Latest surveys suggest that a fulfilling experience with their telecom service provider is what matters the most to the customers. Concessions,…
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Best Practices for Customer Service of Software Companies
Software companies must carry out best practices to enhance their customer service. What are these best practices that software companies can carry out to improve customer service? Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. Treat your support staff well. There are…
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How Using Interactive Customer Service Will Yield More Sales
Your customer base is made of a wide range of characters. Many of them are novices at technology; some are bored in real life, like say, long distance travelers, while others reel at the challenge of interaction- e.g. techies who live to experiment with gadgets and new technology. Yonyx enables organizations to create decision tree…
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Here Are The Benefits Of Automating Customer Service
Many companies define customer service as a one on one conversation. Many believe that for an issue to be solved, a customer has to be physically present. However it is not debatable, since many people prefer to be there to be truly helped. But the world is changing; technology has brought about automation of many…
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The Decision Tree- How Smarter Choices Lead To Happy Customers
Running a business is synonymous with dealing with customers. Customers stream day-in, day out and as a business, you need to be at the front line, solving their problems, settling disputes with customers, etc. Using a decision tree can help you serve your customers better, solve problems faster and grow your business even better. Yonyx…
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Reasons Why You Should Use Decision Trees To Solve Customer Disputes
A decision tree is a tree shaped model of decisions to be made in certain scenarios, and the uncertainties those decisions encompass. It gives one all the possible outcomes when dealing with customer disputes (or other disputes in other industries like law). But why should your business use the decision tree to solve customer disputes,…
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Interactive Troubleshooting to Enhance Customer Relations
There is nothing more annoying than to wait in line for the next available representative. This can disrupt customer relations, which is why the interactive troubleshooting has been introduced. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service. Interactive troubleshooting can enhance customer relations because it…
