Benefits of Giving Helpdesk Integrated software installation handbook

by | Feb 19, 2014 | Knowledgebase

Installation of computer software is not very easy especially to non-experts. Companies need to improve their customer care by putting in place effective strategies to help reduce issues that rise during installation. An ordinary FAQ from customer support is not enough for an installation process .A helpdesk integrated software handbook will be much more effective.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

Here are two advantages of supplying a helpdesk integrated software installation handbook to your customers:

Super-fast response

It’s normal for customers to get stuck in the middle of the installation process. But not to worry, a helpdesk integrated software installation handbook works with a simple press of a button. A customer is then connected immediately to an expert who takes him through the whole procedure. A customer therefore gets effective help within a short period of time. Customers cannot compare this to the ordinary FAQs.

Improved customer care

With a helpdesk integrated software installation handbook, many customer issues are resolved. Customers do not have to call the customer support team to get answers because they are already connected to an expert. They have all the time to ask the installation expert question a instead of calling customer support team that may sometimes be out of the office.

Helpdesk integrated software offers more options to customers who sometimes may feel frustrated while in the process. This tool will make your team more effective and efficient to customers.

Yonyx will help you create a helpdesk integrated software installation handbook that will truly improve your customer experience.

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