Based on the decision tree mechanism, an interactive user handbook is a tool used by businesses to offer customer support. It is a platform that deals with procedural documentation pertaining to troubleshooting.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
An interactive user handbook is created using specialized software to generate a functionality matrix among its different variables. Let us see how to create a good interactive user handbook for quality customer experience.
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Start the handbook by preparing an outline of its content, such as an index and sections.
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Prepare a database of issues the customers would probably encounter and split it into different categories. Assign a section to each category. Divide each section into sub-sections, if required.
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Add descriptive solutions within each section or sub-section. Utilizing HTML to create a lively user handbook is a good idea. Make use of images, animations, multicolored backgrounds and texts to breathe life into your handbook.
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Establish a logical relationship between the index and the other sections of the handbook. Assign hyperlinks to the elements of the index for a direct access to the relevant sections.
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Add external links to provide the customers with additional information. You may also add tags and videos to the handbook to make it more interesting.
A well-structured interactive user handbook with eye-catching graphics will surely enhance the customer experience, adding a spark to the otherwise cumbersome task of troubleshooting.
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