How to Create An Interactive User Handbook for Customer Support

Based on the decision tree mechanism, an interactive user handbook is a tool used by businesses to offer customer support. It is a platform that deals with procedural documentation pertaining to troubleshooting.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

An interactive user handbook is created using specialized software to generate a functionality matrix among its different variables. Let us see how to create a good interactive user handbook for quality customer experience.

  1. Start the handbook by preparing an outline of its content, such as an index and sections.

  2. Prepare a database of issues the customers would probably encounter and split it into different categories. Assign a section to each category. Divide each section into sub-sections, if required.

  3. Add descriptive solutions within each section or sub-section. Utilizing HTML to create a lively user handbook is a good idea. Make use of images, animations, multicolored backgrounds and texts to breathe life into your handbook.

  4. Establish a logical relationship between the index and the other sections of the handbook. Assign hyperlinks to the elements of the index for a direct access to the relevant sections.

  5. Add external links to provide the customers with additional information. You may also add tags and videos to the handbook to make it more interesting.

A well-structured interactive user handbook with eye-catching graphics will surely enhance the customer experience, adding a spark to the otherwise cumbersome task of troubleshooting.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree