Customers are the main people responsible for a business failure or success. Make them happy and they will stop at nothing until your business becomes global. Make them angry and they will demolish you and watch and laugh as you sink under. Focusing on your customers should therefore be your main priority. They are the only people who will buy from you.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
Many companies lose customers because of the bad things they did that were not pleasing. Here are 3 ways to lose your customers for good.
One of the biggest mistakes you can ever make is pretend that nothing happened. It becomes even worse when your company is on the wrong and calls it a small misunderstanding. Customers on the other hand take things very serious. They will not stomach your ignorance while they get frustrated. To avoid such a feeling, going away from you will be the best alternative.
Many customer support team fail to do their jobs and pass the blame to someone else. The moment you begin to pass blames to people, you leave your customers hanging. Your customers will not stand to watch you blame the next party especially when he or she is not involved. They will walk out of your shop without a word.
With a good, optimized customer experience, like a useful customer decision tree that allows customers to negotiate their options on your website, you can solve disputes among your customers and avoid losing them forever. Learn more here.
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