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Tips for Laying Out an Awesome Customer Self-Support System
Over the past few posts, we’ve looked at customer self-support systems, and how they can reap wonderful benefits for your business. We looked at how a knowledge base is an integral part of a self-support system, but now we want to turn our attention to the actual layout of the system. In the last post,…
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Here are More Hints for an Awesome Self Support Knowledge Base
Through a series of posts, we’ve been looking at the concept of customer self support, and how companies are using it more and more to handle routine customer experience issues, such as troubleshooting. In the last post, we looked at how knowledge bases, or articles that address common support issues, are a big part of…
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Say the Most Important Words To Your Customers- Customer Names
A person’s name is the most important word to anyone. This rule extends even when you’re calling customer names. Related Article: How decision tree driven interactive guides bring smiles to your customer? Calling ones name breaks through the noise and is the best way to reach your customers on your first meetings- very important. When…
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The Best Ways to Get Customers to Promote Your Brand
Many people walk around in branded clothes from sweatshirts, to pro sport baseball caps. When thinking about promoting your company, think about custom coffee mugs or pens, etc. All this is branding your company. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. By looking around…
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Making The Most Of Your Company’s Social Media Content
Scott Levy from Tweet Naked (Facebook) gives the information entrepreneurs need to work with as a social media strategy to improve their brand and business. By using social media pages, there are 1,000 ways people can engage in question asking, offering daily tips or posting quotes and fun facts to help brands grow (social CRM).…
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Using a Knowledge Base As Part of A Customer Self-Support System
In a previous post, we talked about the rapid rise of customer self-support systems in helping to manage the customer experience. The post provided a general overview of the concept, as well as interesting statistic: that over half of customers will use a self-support system. Clearly, this is a grand opportunity for your business, so…
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The Benefits of Using a Self-Service Customer Support System
It goes without saying that in today’s fast-paced world, helping customers with their issues and complaints can be difficult. Customers understandably want a quick resolution to their problems, and under the pressure of providing quick service, some companies lose sight of the goal. In order to combat this, some businesses have implemented self-service customer support.…
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Social CRM is All About Embracing the Digital and Tech Era
There is every reason to believe that CRM evolved into becoming social because of the digital era. As a result, it is not only used as a tool but also as a strategy. Many companies that failed to keep up with the ongoing technological trend ultimately failed despite their marketing and sales effort. Social CRM…
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Ensuring a Company’s Success in Implementing Social CRM
There is more in implementing social CRM to a company’s existing infrastructure than what most of us all expect. If you want to move beyond just the usual CRM hype, you need to step up your views about it in the first place. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting…
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Three Ways of Dealing with Disappointed Customers
Disappointment is not something to joke about especially when dealing with things you want them to work out. One can deal with it and still come out stronger. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Dealing with disappointed customers is something that all…
