Three Ways of Dealing with Disappointed Customers

by | Dec 18, 2013 | Automate Support, Customer Support

 

Disappointment is not something to joke about especially when dealing with things you want them to work out. One can deal with it and still come out stronger.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

Dealing with disappointed customers is something that all businesses should put in consideration. According to researchers, 70% of people will be your customers again and it can rise to 90% if resolved immediately.

Here is how to deal with disappointed customers:

Firstly you have to acknowledge this will not make you low but will mean you care and it will turn the situation around.

Be proactive with it by asking yourself the things that make your customers disappointed. You have to identify the problem and develop ideas and solutions to sort it.

Device a culture of openness and listening so that it curbs disappointments and this will make things work out well. If there is a problem deal with it but don’t deny or blame your customers for being too ignorant to work with. Apologize to customers when on the wrong (sometimes when they are 🙂

Dealing with customers is not a guarantee you will get everything right the first time. If you deal with it in an appropriate way and learn from it you reduce the chances of making it reoccur in the first place.

Yonyx solves the problem of cutting down the cost of customer support by automating the delivery of support knowledge through self service- which can reduce the number of those disappointed by your service.

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