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Art of Retaining Customers via Excellent Customer Support
Getting a repeat business from customers is definitely a challenging job to do. You have to prioritize and maintain focus on customer retention programs and customer support you currently have and get rid of things that don’t work. A surprising result of a study conducted showed that 50% of employees are loyal to the company’s…
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How to Spice Up Your Customer Loyalty
Business performance changes yearly. The customers you get this year are not the same customers to expect in future. Entrepreneurs have not paid attention to their list of customers. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. This has resulted to poor customer loyalty which…
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Your Customer is Your #1 Priority (Revisited Again)
This phrase tends to favor customers all the time. Truth is, its true since your customers keep your business running. Customers determine the amount of profit and revenue you collect at the end of the year. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. It…
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How Grow Customer Retention in Your Business
Customer retention is one of the most challenging things for most companies. This is partly because customers are very different, and dealing with them can be tricky. The only way you can succeed in winning them over is by understanding them better, then focusing on serving their needs. Yonyx enables organizations to create decision tree…
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What is CRM? How Can It Help Me?
In the realm of customer service, there is a seemingly infinite parade of acronyms floating around, and CRM is the latest in a long series of them. Yet—what is it exactly? How do businesses use it, and most importantly, how can you profit from it? CRM is short for Customer Resource Management, and there are…
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Great Customer Support Boosts Brand Image and Reputation
One of the biggest challenges that business face is building their image and reputation, which takes time. However, a simple yet excellent customer support can boost this in as much as can damage once you’ve build it on a wrong footing. Customer support is directly proportional to your ability to achieve business success. Yonyx enables…
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How You Can Improve Skills in Your Customer Service
Customers come with different tastes and preferences each day. Do not expect to have the same stock year in year out. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. With the current technology everything is changing. Customers are going for classic products and services each…
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Social Customer Service Lessons You Should Learn
Social media is one of the best medium that customers are using to air out their views, comments and suggestions. Using social media to enhance customer service has also become more convenient both to the company and customers. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self…
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Three Things To Look For in a CRM For Your Business
CRM is one of the tools that can make your small business grow within a short spun of time. Many businesses have switched to using CRM programs because of the benefits they bring. It does not matter how your small business is performing. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting…
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Handling Customer Service Issues Via Social Media
We’ve talked about the various channels available to handle issues related to the customer experience: email and support tickets, chat and the old stand-by: the telephone. Another that has gained in popularity over the past few years have been social media platforms such as Facebook, Twitter and Google Plus. These sites offer new challenges and…
