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Customer Support, Why Customers Don’t Come Back?
Have you ever asked yourself how efficient your customer support is? As you get too busy gathering information about your customers, you tend to forget that the data needs to be analyzed and interpreted in a way that you would understand whether your business is doing well. Yonyx enables organizations to create multi-media flowcharts that…
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How You Can Use Social Media For Customer Service
Social media channels work best for business start-ups. This is because of the efficiency, convenience and affordability that are experienced when using social media as a tool for customer service. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Here is how a small business can…
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Professionalism, Genuine Interaction with Customer Support
There are various things you need to consider if you are a business owner. You need to think about the IT infrastructure, marketing and sales, ensuring the quality of your product and services – the list could go on and on. One of the things you should not forget about, however, is customer support. Yonyx…
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Why Customer Experience Should be your #1 Goal
Customer experience is everything in a business. A while back the power of customer experience has been underestimated and ignored by most companies. However not all companies have thrown customer experience to the bin. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. There are a…
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Tips For Successful Implementation of a CRM system
Implementation of a strategy in any organization should be taken seriously. It is not a matter of coming up with good ideas but scrutinizing them extensively. The strategy might seem like the solution within a short while, what of the future of the business? Yonyx enables organizations to create decision tree driven interactive guides for…
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Handling Customer Experience Issues Via Social Media: Facebook
The past ten years have seen an explosion in the number of social media platforms, such as Twitter, Google Plus, LinkedIn and the ever ubiquitous Facebook. As these platforms have grown in popularity, businesses have migrated aspects of their customer experience to them. These social media sites allows interaction between customers and businesses in ways…
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Just What Exactly is Good Customer Service?
This blog is devoted to helping you and your company sharpen your customer service skills. We talk a lot about empathy, and positive language, as well as various other skills needed to excel in the highly competitive customer experience arena. But let’s step back for a moment, and get back to basics, by asking ourselves…
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Customer Support Tips for Businesses to Live By
The customer support department is where you interact directly with people – both existing and potential customers. This is the department where building lasting relationships with customers is the primary priority. But, how can you build relationships if you are not doing it right? Yonyx enables organizations to create multi-media flowcharts that provide customers an…
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Importance of Dealing with Anger in Customer Support
There will be times when you are faced with an angry customer as you offer customer support. The most important reason why customers get angry is when you’ve failed their expectations regarding the agreed policies and guidelines. In other words, the quickest way to raise the ire of customers is when you claim something and…
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Strategies of Customer Support Improve Customer Experience
It is not easy to run a business – there are many aspects you need to consider and things you need to implement. The only way to achieve positive customer experience is to make sure you have the right customer support. Here are basic things you need to understand: Yonyx enables organizations to create multi-media…
