Why Customer Experience Should be your #1 Goal

by | Nov 28, 2013 | CRM

Customer experience is everything in a business. A while back the power of customer experience has been underestimated and ignored by most companies. However not all companies have thrown customer experience to the bin.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

There are a number of companies that have endured due to their effective customer experience.

Businesses need customer experience because it is more than just customer service. Customers are used to that term and therefore hold nothing special to it. But with a customer experience team you will create a new image for your customer care unit.

This image is created by valuing your customer and always being ready to serve them. The difference should be the experience they get from your premise. This different experience will definitely make them return to your shop the next time.

In a business what determines the end success is the experience customers had. It is therefore important to focus on things that bring value other than driving to get a sale. No customer will buy from you even if the price is low and the customer experience is miserable. It is through the dedication and attention given to the customer that drives him to buy. The ultimate is that, customer experience is everything to a business.

We help businesses improve their customer experience through guided customer self service.

[button_box header=”” buttontext=”Sign Up for a Free-For-Life Account” link=”https://corp.yonyx.com/sign-up“][/button_box]

Improve Customer Service using Decision Trees

Related Posts
Lines of Business in Yonyx

Lines of Business in Yonyx

A Yonyx Customer is assigned a distinct subdomain, such as https://customer.yonyx.com/. Every decision tree created by any Author has a URL that begins with this specific subdomain. Each customer subdomain can have multiple lines of business (LOBs)...

read more

Search across a Decision Tree

Authors create decision trees for self service, cold calling scripts for sales teams, or for call center automation using the Yonyx platform. As the trees get more complex, authors want to be able to search across a decision tree. Growing need for...

read more

Adding Yes No Buttons to a Yonyx Decision Tree

Yonyx helps automate call center tasks by streamlining business processes through interactive decision tree solutions. Subject matter experts use Yonyx Platform to create decision trees. Yes No Buttons, help agents choose the correct pathway for...

read more

Sign up for a free trial today!