How You Can Use Social Media For Customer Service

Social media channels work best for business start-ups. This is because of the efficiency, convenience and affordability that are experienced when using social media as a tool for customer service.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

Here is how a small business can use social media for customer service.

A good advantage when using social media networks is the huge audience you get. This therefore means you will never miss to see your customer comments on your pages. Through your social page you can reach out to a large number of your customers. As the customers posts their comments and complaints, it is easier to point at them and address them in good time.

Your customer service can improve greatly through social media. You get an opportunity to share with your customers directly. Complaints are resolved within a good amount of time. Something good with the social networks is that It is public. Resolving one complaint might be a sigh of relief to a million customers.

With a million people using the internet, your social page is the best place to give new updates to your customers. Post new information to your customers through your page. For instance when launching a new line of clothing or products. This is one way of showing customer acknowledgement by giving them a first priority.

Using Yonix, your business can improve how it serves customer self service information on social media. And we do this freely.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree