Advantages of using social media for customer service

by | Nov 21, 2013 | Customer Self Service, Customer Support

Customer service is just no longer about you waiting for a customer to physically visit your premise so that you can please him/her. Due to advanced technology customer service has evolved.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

Currently you do not need a physical office to provide customer care to your clients. You can handle your customer’s queries and suggestions with an official social network page. What you need is a good team on board, listens and delivers the right answers.

When social media customer service is done correctly, your customers will never complain. One of the advantages with social media for customer service is that the response is real time. When a customer writes a comment on your product or service you immediately provide more information that will help him make the right choice. Unlike emails, that people reply after two days and calls that people don’t answer.

Anything mentioned on social media such as Twitter and Facebook will go viral to a million people. Therefore your comment on your official social media page will be public to a huge number of internet users. This promotes brand awareness to your followers. Once a brand goes mobile: more customers on your side.

Nothing is more relieving than getting a feedback from where they shop from. Through social customer service a customer gets to see feedback in form of comments posted by your company. Remember it takes only a few seconds to post feedback without spending your penny.

We can improve how your company serves  customer service information on social media.

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Improve Customer Service using Decision Trees

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