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How to handle customer complaints on social media
Social media is an open platform that allows anyone to comment whatever pleases him/her. Therefore a company using social media to serve customers has to expect a lot. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. There are times when you will receive positive comments…
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How To Kill Customer Care Costs
Customer care is an important unit in any organization. It represents the face of an organization when it comes to our customers. It is required that the unit should contain a productive team. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. One thing that organizations…
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How Social CRM Can Improve Service Quality
The quality of a service you give to your customers is very important. It can cost your reputation and build your company to greater lengths. Unlike customer service, service quality is a long time aspect. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Many customers…
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Handling the Customer Experience on Social Media: Twitter
Since the internet began, people ranging from everyday Joes to celebrities, shared their thoughts and feelings through various blogging sites, such as Blogspot, Live Journal and Diary Land. Then came Twitter, and changed the blogging game forever. In the past, blog posts could actually be mini dissertations, but Twitter forces you to say what you…
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Customer Support, Are Customers Really Always Right?
We’ve all been there – dealing with angry customers in customer support and the traditional saying “customers are always right” sometimes just don’t fit anywhere in the scene. But, are customers really always right? The safest answer would be – yes, even if they’re wrong. Yonyx enables organizations to create multi-media flowcharts that provide customers…
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Top Things to Consider If You want Improved Customer Support
Every business wants to provide excellent customer support. In order to do this, you have to continue improving customer support and not settle for anything less than excellent. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service. Here are things to consider so you can improve…
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How to Ease Up the Burdens of Customer Support
Customer support is the core responsibility of businesses that can make or break their reputation and credibility. Nothing makes customers walk out the door faster than providing poor customer support. This department bears a lot of burdens for the company like: keeping customers happy, delivering what is promised, timely response, quick resolution of issues and…
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Keeping Customers Happy is No Secret in Customer Support
One of the crucial keys to business success is keeping customers happy. It is easy to point out the obvious but it’s hard to implement strategies because along the way the customers’ wants and needs would change according to the rapidly changing times. Customer support will always remain as a constant in the equation but…
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Placing Customer Support on Top of Business Priority
Providing excellent customer support should be every businesses’ top priority. In fact, it is a goal you must achieve and it means delivering almost 100% of what the customer wants all the time. Since nothing is perfect, excellent customer support just means delivering goods on time and resolving issues that customers have. Yonyx enables organizations…
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Powerful Customer Support Advice to Use
A business is not a business without its customers and in order to keep your business running you need to offer good customer support. Customer support allows a business to have as many repeat customers as it likes. Without it and the fact that you need to deliver what the customers want, you can watch…
