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Facts About Bad Customer Experience
Companies are concentrating on bigger things to win their customers. It is unfortunate that most of them have ignored the simple things that bring in more customers. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Customer experience is one simple strategy that companies should carefully…
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4 Things That Lead To Success With Your CRM
Implementing a CRM strategy for companies can seem the solution. The functionality rate of your CRM is the most significant factor you should look at. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Here are the factors that will ensure success with your CRM. CRM…
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Hiring Only the Best Customer Service Agents
You’re a manager of a large company with an excellent reputation for customer service, and you want to uphold that reputation. You obviously know that your agents are the lifeblood of your operations, for without them, you would have no customers and no sales. So how do you go about hiring and training excellent customer…
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Getting Your Business Started on Social Media Platforms
Social media platforms are rapidly becoming the new standard in businesses handling of the customer experience. Sites such as Facebook, Twitter, Instagram and Google Plus offer many great features that can enhance your customer service. Let’s take a quick look at each. By now, you’re probably familiar with Twitter and Facebook, so we’ll keep it…
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How CRM Affect the Overall Customer Retention Rate
How can you retain customers and how can you maintain high levels of customer retention rates? This is one of the goals of customer relationship management or CRM. In order to keep customers loyal to your brand, you need to know what they require from you and what they think you should have. Yonyx enables…
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Customer Support, Why Value Complaining Customers?
When you receive a support ticket or a call on customer support from demanding and complaining customers, our tendency is to become annoyed and upset. Customers will criticize especially when they are unhappy and frustrated. But, why should you value complaining customers? Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting &…
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Customer Support Improvement for Better Customer Experience
Excellent customer support today has become like “endangered species.” It is rare to truly find customer support that will make your business stand out from all the rest. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. Here are useful advice that can…
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Reviewed Performance Significantly Improves Customer Support
Business owners tend to ignore the significance of performance reviews especially in customer support. However, this review is essential so you would know which part of customer support you should improve and which you should maintain. When your support staff is given performance reviews, they would know how to improve themselves and thereby their service.…
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When Customer Support Fails Everything Else Fails
Everybody knows that customer support is crucial to business success. In fact, it is the core operation in business that allows you to establish lasting relationships and acquire new customers. It is one of the key departments of a business that provides a pillar of support. Yonyx enables organizations to create multi-media flowcharts that provide…
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Nothing Beats Customer Support as Key to Business Success
If experts would argue what’s the most important key to business success, a lot of business owners would agree that it is customer support. The department of customer support in a company is valuable because of two major things: Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for…
