How Social CRM Can Improve Service Quality

The quality of a service you give to your customers is very important. It can cost your reputation and build your company to greater lengths. Unlike customer service, service quality is a long time aspect.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

Many customers forget the treatment they get from customer care agents quickly. But wait until the quality of the service is compromised. Word will spread out within seconds. Service quality can be viewed as positive or negative by your client. Social CRM can make your service quality improve.

Using your social tools, reaching out to customers becomes very easy. On this tools customer emails and contacts re already recorded. It is therefore very quick to inform them of new products and services you will be stocking next month. Customers too find it easy to contact you when they need to buy or make inquiries. Social CRM therefore brings you closer to your customer resulting to an improvement in service quality.

Another good way to improve service quality is through content. Sharing on social tools on successful stories about your customer service can be very powerful. Remember these are real events that took place in your organizations. Through the stories you make your employees and customers happy. With your team motivated they will stop at nothing to improve service quality.

We can improve how you serve social CRM in your business through our platform.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree