Social media is an open platform that allows anyone to comment whatever pleases him/her. Therefore a company using social media to serve customers has to expect a lot.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
There are times when you will receive positive comments and reviews on your products. There are other times you will receive complaints from the same customers. The rule is you must reply to all of them. Delaying will only make the situation worse.
There are different types of customers on your social media. In case of any complaint it is up to you to find the solution. Here are five types of customers and how you can deal with them in case of complaints.
Meek customer
This is a polite customer who rarely complains on your social media page. But when he is pushed to the wall he wall, he is bound to air complaints publicly. For such a customer a simple “I am sorry” word works magic. Such customers are easy to deal with.
Aggressive customer
This is one customer that will stop at nothing until the issue is resolved. Such customers should be dealt with directly in order to provide the right solution.
High-roller customer
A customer who presents complaints in a civilized manner. Such customers need to be listened to carefully. They always need an assurance that the problem will be solved.
An opportunistic customer
This is a customer who will never be satisfied with the solution you provide .He is just out to disturb and gain attention.
The chronic complainer customer
This is a category of customers that never get satisfied. They will keep on whining but will continue to be your customers. They love the quick response they get from a company.
We can help you optimize your customer care by helping you manage customer complaints through the best knowledge base on social media.
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