This blog is devoted to helping you and your company sharpen your customer service skills. We talk a lot about empathy, and positive language, as well as various other skills needed to excel in the highly competitive customer experience arena. But let’s step back for a moment, and get back to basics, by asking ourselves what is good customer service?
Many will have their own definitions of what good customer service is, but there are some fundamentals that are the same across the board. First, good customer service is knowledge—knowledge of your product, your customers and your industry. Good customer service means treating your customers like human beings, and not simply obstacles that are in your way. You can accomplish this through the aforementioned empathy, which is discussed in great detail on this blog. We also think of customer service as fast and efficient service, delivered with a smile—and that is also a key component of it. Customer service is a multi-faceted thing, and when you mastering it is understanding its multiple dimensions.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self service.
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