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Excellent Customer Support is Like Courtship and Dating
Did you know that customer support is like courtship and dating? Perhaps, nobody told you that the two instances are similar – especially in terms of management and maintenance. The primary role of customer support is to take care of customers and build loyalty or generate positive customer experience. Things like time, mutual understanding, loyalty…
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Radically Distinctive Qualities of Modern Customer Support
Modern tech-savvy customers have technologically different demands than people who belong in the traditional era. Therefore, they also call for customer support that’s specifically designed to cater to their unique needs. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. What are the…
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Customer Support Understands What Modern-Day Customers Want
As we embrace the technological era, customers have now become tech-savvy and majority have become different from traditional customers of before. Because of this, you need to have a customer support department that’s tailored to meet the needs of these digital-oriented customers. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting &…
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CRM Could Mean Customer Retention Management
When running a business, there are various terms that you need to know and understand. “CRM or customer relationship management” and “customer retention” are two classic examples. However, these two terms could overlap because of close relationship between the two in terms of function. Yonyx enables organizations to create multi-media flowcharts that provide customers an…
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Customer Support Lets Customer Receive Their Money’s Value
When it comes to customer support, the most basic need that must be met is to generate satisfied and happy customers. This is the department of a company that plays a major part in the overall success of a company. Customer support handles complaints, issues and inquiries as well as doing a follow-up on customers…
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3 Ways to deal with unhappy customers
Customers have different expectations once they purchase a product or service from you. There are customers that will be satisfied by the product and what it has done to them. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. There is another group that will be…
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Qualities Which Yield Excellent Customer Experience
When we talk about customer experience, it is the memory a customer had that makes him come back to you. Achieving customer experience can be very simple if you put your mind to it. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. You do not…
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Impacts of social CRM to a business
A business that is using social CRM is not just an ordinary business but a global one. Customer relationship management is proving to be one of the strategies that lead to business growth and customer satisfaction. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. With…
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Handling Customer Service Through Email And Support Tickets
In a previous post, we looked at skills needed for handling customer service via the telephone. Now let’s turn our attention to customer service via the internet. Even though the phone is still a very popular customer service tool, online-based mediums such as email and support tickets are gaining in popularity. So what are some…
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Customer Service Skills Needed for Phone Interactions
There are so many channels for customers and businesses to interact in our modern world, but in many instances the telephone is still the most preferred way to conduct business. While there are general customer service skills that stretch across any platform, here are some phone-specific strategies you can try. It may sound like an…
