-
Using Reciprocal Strategies When Providing Customer Service
We often hear that it’s the little things we do in business that go a long way to establishing a good customer experience. These little things can take the form of a hand-written “thank you” note sent with products via the mail, or sending a loyal customer a greeting card at a holiday. It’s all…
-
How to make and keep your customers smiling
Your customers are your business’ mortar and pestle. They’re the link between your dreams and yourself as an entrepreneur. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Yet, how many businesses focus on making and maintaining the smiling culture among their customers? Well, a simple…
-
Be careful how you define a satisfied customer
The biggest goal of customer care is to create more satisfied customers. When customers receive what they want in a timely manner, they become satisfied customers. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. However, is the conventional satisfied customer definition the best we can…
-
More Excellent Tips to Help Retain Customers
In a previous blog post, I talked about the importance of customer retention—that is, once you have created a new customer, of actually retaining them and their business. I went on to give three strategies to help with this, such as stroking a customer’s ego and sharing their values. Here are some more tips to…
-
Three Excellent Tips to Help With Customer Retention
Customer retention is an integral part of the customer experience. It’s one thing to create a new customer, but it’s whole other ball game actually retaining them. It’s just as crucial to retain customers as create them, because if you don’t, how will your business grow? Here are three tips to help you retain customers.…
-
Active Customer Support by Going Social CRM
When your company has a goal of globalization, social CRM becomes an integral part of customer support. Every business invests a lot in their marketing strategy locally with a goal for expansion. This becomes an ongoing investment and to protect it your reputation must be spic and span clean. A certain budget must therefore goes…
-
Knowing What Customers Say through Social CRM
The use of social media is alarming especially for businesses that have not yet discovered how these free platforms can do for their business. If this sounds like you, it is time that you should use start using social CRM. Social CRM lets you to monitor what customers say about you on a global level.…
-
Having What It Takes to Be Successful in Customer Support
Many of us are wondering what it takes to be successful in customer support. In fact, we all have theories what “it” really is and sometimes our success depends on our answers. It isn’t really about you or your company – not even your staff but the culture, attitude and character of your entire company.…
-
Going Above and Beyond for Your Customers
You can probably think of numerous occasions where you received good customer service, but how often have you received exceptional customer service? We are talking service that went above and beyond what you were expecting? I’m banking the answer is: “not that often.” And you would be right—we rarely ever do receive those kind of…
-
Motivating Your Employees to Provide Good Customer Service
You’re passionate about delivering excellent customer service, and you strive to do so everyday. Yet, some of your employees may not be on board with this mission, for whatever reason. They may not have the tools necessary to provide sterling customer service, or they may flat out not care. How do you handle these situations?…
