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Automated Support, Not Just Any Ordinary Technology
When we talk about automated support, we automatically think about technology that will receive the support ticket or customer’s call before being redirected to live customer support. We only think about innovation, machine or software applications that make automated support possible. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to…
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Customer Care Tips- How to Make Your Customers Happy
The importance of serving your customers diligently cannot be over emphasized because they literally run your business- they buy from you. Making them happy is the right thing to do. However, not all businesses know how to make customers happy for lack of necessary skills or ideas to invest in it. Luckily, the following ideas…
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How to Optimize Your Knowledge Base for Self Service
Your knowledge base is a strong determinant for how much success you’ll achieve with self-service. However, not many people know how to make their knowledge base tick for their customers. Luckily, you don’t have to struggle getting your knowledge base up to par anymore. This article gives you three things you should do to boost…
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The Essence of Writing A Customer Service Policy
The decision tree of your company must be customer-oriented. A company’s future depends on their customer service policy. If you have written your policy efficiently, then your customers will surely get the benefit of your quality customer experience. It might seem a bit difficult to write the policy as one way or the other, the…
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Social Media is Playing a Significant Role in Advertising
One of the major factors which affect the rating of your business is marketing. If many people know the qualities of your products or service, more customers will come to deal with you. With the advancement in technology, lots of ways and places are there for advertising your products. Hoardings, fliers, newspapers, print media, and…
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Excellent Customer Support by not overlooking the Obvious
What makes customer support excellent? It has the ability to provide the needs of customers especially within the era of automation and technology. In our online and interconnected world, it is relatively easy to forget and lose focus on things that really matter in a business. Yonyx enables organizations to create multi-media flowcharts that provide…
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How to Improve Your Self-Service Support
The e-commerce boom has increased competition businesses face in the market place than ever before. Everyone is offering discounts and free shipping for products leaving only one part up for grabs: customer experience. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self service. Businesses providing an…
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How important is Customer Support to Business Success?
The reason why businesses survive is because of its customers. Entrepreneurs will run the risk of losing business if it does not provide excellent customer support and service, which lead to dissatisfied and unhappy customers. This has always been the process even before the era of technology. Yonyx enables organizations to create decision tree driven…
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Three Customer Retention Strategies that Work
Many companies find themselves on wars because one has lost its customer to its competitor. This is because of the failure of customer retention strategies that companies come up with and do not end up working. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self service.…
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Top 5 Tips for Fantastic Customer Care
Great customer care services have resulted to happy and satisfied customers all the time. The challenge comes in when delivering the great customer care services to your important assets, the “customers”. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self service. Here are some of the…
