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Efficient Escorting of the Customer Service Pack
Most of us deny the fact that we all need some guidance in different stages of our lives. Especially when you are running a business, you will need an advisor who shall lead you and give you guidance on different notes. According to the views of customer support analysts, the followers walk on the footsteps…
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Different Customers Will Have Different Mindset
For a successful business, being loyal with the new customers, attracting returning customers, attempting to gain their confidence and satisfying them is more worthwhile than anything else. It certainly gives you more profit and business opportunities. However, it is very important to understand the type of customers as well. You must make your staff competent…
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Providing Ease of Access through Automated Support
Ease of access is one of the key ingredients in retaining customers and cultivating loyalty from them. Automated support will be able to deliver this kind of service to customers of today. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. Automated support…
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3 Ways to Improve Customer Experience
Good companies have succeeded due to the customer experience techniques they have adopted. Knowing and understanding your customer’s needs is one way to make it to the list of global companies. Excellence in customer experience does not come easily. Here are great ways to help you improve your customer experience. Related Article: How decision tree…
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How important is Consistency in Providing Customer Support?
Delivering consistent customer support is of utmost importance when you’re running a business. It doesn’t matter whether you’re combining automated support with social CRM – achieving positive customer experience is your goal. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service. In order to do this,…
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We still have a lot to cover.
[img src=”https://corp.yonyx.com/wp-content/uploads/2013/10/lottocover.png” width=”” height=”” align=”default”] Apple has scheduled another product event tomorrow – and the blogosphere is brimming with speculation of all that will be announced. We have folks who claim to have “reliable” sources – and those simply regurgitating what others have speculated! I don’t claim to have any direct knowledge, nor direct sources…
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Three Customer Care Tips That Work
Customers always expect to find the best treatment and immediate help from customer care departments. But that is not always the case. Most of them are different. Not all of them will get satisfied with the help they receive when they come to you. Yonyx enables organizations to create decision tree driven interactive guides for…
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3 Best Reasons Why you Must Put Customers First
Photo by Yan Krukau Customers are the most valuable people to a business. They have the power to make you successful or a failure at the end of the financial year. The “Customer is king” phrase should always be on your employee’s tongues. These reasons should get you on your toes when it comes to…
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The Niche of Different Customers in Business
No one is perfect and thus wherever you go, you encounter good as well as bad. There are good and bad customers with whom you have to deal with. With this in mind, most companies gear their social CRM and creative customer support towards both good and bad customers. However, most organizations commit this mistake…
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3 Things that can Improve Overall Customer Experience
Unlike before, customers today have different needs and wants and in order to improve overall customer experience there are several things that are necessary. This includes some changes in how customer support is delivered. Related Article: How decision tree driven interactive guides help improve overall customer experience? What do customers today want? Ease of Access…
