Going the Extra Mile in Customer Service

It goes without saying that good customer service is essential—businesses wouldn’t survive without it. Many businesses provide excellent service to their customer base, but some take the customer experience to a whole new level. They go the extra mile for their customers, and this article will look at ways your business can do this.

Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.

The first step you can take is very simple—provide a thank you note. Let’s say you run a mail order comic business, and a customer makes a purchase. No matter the size of the order, when you send their items, why not drop in a small “thank you” note? Be sure to personalize the note—don’t send a simple form letter. If you know your customers well, why not do something special for their special occasions—for instance, a birthday card, or a note of congratulations when they achieve a promotion or other life milestone? Granted, your business may not be in a position to do these exact things, but hopefully you get the idea on how to go above and beyond for your customer base.

[button_box header=”” buttontext=”Sign Up for a Free-For-Life Account” link=”https://corp.yonyx.com/sign-up“][/button_box]

 

Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree