It goes without saying that good customer service is essential—businesses wouldn’t survive without it. Many businesses provide excellent service to their customer base, but some take the customer experience to a whole new level. They go the extra mile for their customers, and this article will look at ways your business can do this.
Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.
The first step you can take is very simple—provide a thank you note. Let’s say you run a mail order comic business, and a customer makes a purchase. No matter the size of the order, when you send their items, why not drop in a small “thank you” note? Be sure to personalize the note—don’t send a simple form letter. If you know your customers well, why not do something special for their special occasions—for instance, a birthday card, or a note of congratulations when they achieve a promotion or other life milestone? Granted, your business may not be in a position to do these exact things, but hopefully you get the idea on how to go above and beyond for your customer base.
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