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Challenges in Providing Excellent Customer Support
One of the biggest challenges that companies face today especially in the field of customer support is in adapting to fast-paced technological advancements. You cannot simply remain using traditional operational schemes or retain your original goals. Everything must change and if you’re not ready to embrace the changes then you’re running the risk of being…
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How to Handle Problematic Customers
Customer complaints are a hassle to handle. You may have a lot of them, or you may have some that are really difficult to deal with. Unfortunately, customer complaints aren’t often your biggest problem. Problematic customers can be more difficult than customer complaints. If you develop creative customer support techniques to keep problematic customers happy,…
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What to do When Traditional Customer Care Methods Fail: Social CRM
One of the rapidly changing business departments is customer care. While some businesses report a level of success with older methods of serving customers, most experts find that some of those methods are time barred. Fortunately, even for a business operating on a shoestring budget, social CRM is one of the most effective ways to…
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How to Correctly Price Your Business’s Products or Services
Setting prices for products or services is complicated. There are many factors to consider. If you set your price too low, you won’t make as large of a profit as you could. If you set it too high, it may not sell at all. Lots of business owners select prices by looking at their competitors’…
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Customer Support Must Be Your Priority
The company’s growth is not solely dependent on the revenues you get from the products or services you offer. Unless you have built excellent customer support, everything you’ve worked hard for will lose its meaning. Excellent customer support makes your company stand out and will generate loyal advocates, which means customers keep coming back to…
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Why Outsource a CRM Solution
How has your business responded to the CRM bug? Truth is, customer relationship management is increasingly becoming a core management strategy that can help businesses grow their customer base. The demand for it has also increased because of the modern business cycles, increased competition and need to expand sales in competitive market. But how can…
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Why Your Business Needs a CRM System
Customer relationship management is one of the most essential functions of a business because customers are a business asset than ever before. While traditionally smaller businesses didn’t struggle managing customers compared to bigger ones (because of size), having a CRM system is becoming even more crucial than it was in the past for businesses that…
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How to Make your Customer Care Sticky
Investing in customer care should be any business’ first priority. Good customer care takes care or safeguards a business’ most precious asset: Its customers. Nevertheless, most businesses don’t get it right leading to breaks in their performance, dismal performance and poor sales. Here is how to make your customer care tick. Operate with speed When…
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Creating an Implementation Plan to Improve Customer Support
Growing your business is “always” challenging because there are a lot of aspects you need to consider including customer support, which is all about the perception of customers. It is not just about completing tasks but it is also about delivering the service you promised. All of these things will affect your relationship with the…
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The Different Types of Complaining Customers
Customers are going to complain. It doesn’t matter how much time you invest into assuring them high quality creative customer support. It doesn’t matter whether you own a huge superstore chain or a tiny local boutique. It’s inevitable that some customer will feel dissatisfied or try to take advantage of you. Some of these people…
