How to Handle Problematic Customers

Customer complaints are a hassle to handle. You may have a lot of them, or you may have some that are really difficult to deal with. Unfortunately, customer complaints aren’t often your biggest problem. Problematic customers can be more difficult than customer complaints. If you develop creative customer support techniques to keep problematic customers happy, you can significantly reduce the workload of the customer service department.

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Offering high quality customer service doesn’t just mean you need to know how to expertly handle customer complaints. It also means that you know how to deal with different types of customers, especially the difficult ones. If you make your most problematic customers happy, then you can spend more time focusing on other customers. This will result in an improved customer service experience for all customers. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.

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So, how do you go about making problematic customers happy? You can analyze your customer complaints to see if you can find a pattern. If you can find similar customer complaints, then you can compare customers to see if they are similar. Then you can get a better idea of how to act around this type of customer to appease them. This method assumes that you are to blame for your customers’ unhappiness. Unfortunately, this method may not always work, because different people often get upset in different ways.

If your customers are getting upset, and you’re sure that you’re not the reason why they are complaining, you still need to find a way to deal with them. If you can identify this type of customer early on, you can stop problems before they happen.

Yonyx enables organizations to generate creative customer support, good social CRM and customer experience that provide customers an interactive self-service experience similar to interacting with a live Agent customer support analyst.

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Interactive Guides for Superior Customer Service

Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree