What to do When Traditional Customer Care Methods Fail: Social CRM

One of the rapidly changing business departments is customer care. While some businesses report a level of success with older methods of serving customers, most experts find that some of those methods are time barred. Fortunately, even for a business operating on a shoestring budget, social CRM is one of the most effective ways to connect with customers, record high sales and profit margins.

Social CRM in itself is a faster method of serving customers using agile social medias like Facebook and twitter. Here, your customers receive services they’re demanding for, on the spot- assuming you’re always anticipating to fulfill their demands.

Social CRM is also cheaper compared to traditional ways of serving customers. Most times, all you need is a tracking system to see what’s happening with your customers, and a skilled account manager- or customer care rep.

Apart from the speed, and cost advantage, social CRM is also critical in the sense that it what modern customers use to communicate, find solutions and converse with peers. Shunning it as a business will hurt your customer experience because there is no better way to reach them.

Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.

Using Yonyx, you can publish self service information in a way that modern customers will love.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree