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Knowledge Base – The Foundation of CRM
Knowledge base is the propelling guide behind Help Desk Computer Integrated Handbooks, decision-tree driven manuals and interactive customer service manuals. Knowledge base also serves as the building blocks of virtual cell-center scripts and automated customer support. Knowing the tools of the trade and the services provided, is the basis of knowledge base. The know-how and…
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Analytics Impact Interactive Customer Service Experience
Analytics immediately affect the interactive customer service experience . Among the many features offered by Yonyx AGI solutions, the most ergonomic and engaging feature could be the analytics with flow integration platform. Now, Yonyx can capture data as it ebbs and flows, displaying powerful click stream data. This helps visualize frequented nodes and pathways, detecting changes in browsing behavior…
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How CSAT Will Flourish With Lower Average Handle Time
Average handle time is a cornerstone of CSAT score proliferation and increasing customer satisfaction. Lower average handle-time is defined as reducing the amount of time it takes for a call center agent to handle a complaint and resolve the issue. Sometimes, this is handled swiftly and efficiently. However, there are plenty of moments where this process…
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Making Your Clients Laugh – WITH You
See – the key word is WITH not at! Initiating a connection or affinity with a potential customer is the first and most important step you will take in getting them from potential to actual. Working this connection needs to be treated with care and as a Customer Service associate, you must be aware of…
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Decision Tree Handbooks Instrumental In Troubleshooting
Decision tree driven handbooks are a form of automated self-service manuals which can provide an innovative method to troubleshoot any issue. Decision-tree driven troubleshooting handbooks are a new variety of customer self-service, reducing the need for a customer support staff and reducing costs. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer…
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Automated Support Equipped With DNA Technology – Modern Customer Service
Multimedia flowcharts can induce an increase in CSAT while utilizing automated support. These basic yet advanced charts provide an informative and interactive interface that will educate and assist in any troubleshoot. Furthermore, a multimedia flowchart equipped with AGI and DNA (decision-nature architecture) technology enhances interactive customer service to reach new heights. Yonyx enables organizations to create multi-media flowcharts that provide…
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Automate Customer Service With A Yonyx AGI Interactive Flow Chart
While there are many differences between a multimedia flowchart and visual flowchart, both can be exceptional interactive flow charts when fused with Yonyx’s AGI technology. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent Multimedia flow charts and visual flowcharts feature robust content that is not redundant…
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Customer Satisfaction and First Call Resolution
Both first-call resolution and customer satisfaction are two key statistics that are the source of commercial initiatives. First-call resolution is quantified in what is known as a FCR Rate. Conversely, customer satisfaction is rated in a score called a CSAT score. For many businesses, both of these facets are extraordinarily important. Lowering first-call resolution rates and…
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So What Is CRM Anyways? – Explanation of Customer Relationship Management
Customer relationship management or “CRM”, is the foundation of virtual call centers and help desk interfaces everywhere. There are a variety of platforms and services that attempt to efficiently address this quintessential imperative. Excellent customer management translates to many other external rewards for commercial enterprises. For this reason, CRM is a high priority and carefully…
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Interactive Video Marketing – ‘enlightened communication’
”Marketers who spend more on interactive marketing can increase their resulting revenue, said the Interactive Advertising Bureau and MarketShare Partners, an analytics and technology firm, in a report released August 2” [img src=”https://corp.yonyx.com/wp-content/uploads/2014/06/Interactive2.jpg” width=”” height=”” align=”right”] Why is this form of marketing taking on such widespread appeal? What is the reason for the fixation for…
